Maruti Suzuki — Maruti service complaint

Address:

Tinsukia, Assam, 786125

I had driven the car from Bangalore to Tinsukia, Assam after which I had given the car for service (paid service) in Vishal car world pvt ltd, Tinsukia in the month of May. Entire oil change was done. After the car was handed over to me (“without a test drive”), I noticed that the fuel indicator does not turn off and shifting of gear isn’t smooth. I called up the service advisor (Mr. Gurung) immediately and explained him the condition and he asked me to take the car to the workshop next day. Next day the car was examined and I was told that the fuel tank needs to be cleaned and the clutch and pressure plate also needs to be changed. The same was done. After the car was handed over to me “again without a test drive”, I noticed that the problem remained the same. I again informed the service advisor and took the car to the workshop where they informed me that the gear lever needs to be changed, which was done. The fuel indicator issue was still unresolved. After the car was handed over to me (“again without a test drive”), I noticed that none of the problems were resolved instead there was one more problem added to the list i.e., when the car would be started in the morning, the car starts vibrating (missing problem) and the emission of smoke would be too much. I informed the service advisor again and the service for fuel injector was done and the gear box cylinder was replaced. Today when I went to take the delivery of the car and for the very first time I took a test drive (on insisting), I found that none of the problems have been resolved. The advisor like always asked me to take the delivery of the car and drive for some days and if any problem occurs, they are there to help us. But i disagreed to take the delivery of the car without any resolution of the problems and making any further payment. I have so far paid Rs.25000/- (twenty five thousands) without any resolution. Now the service advisor has advised me that entire engine head needs to be removed and inspected which will cost around[protected]/-. Also the fuel tank kit needs to be replaced for the fuel indicator issue. But they are still not sure whether if these will resolve the problems. Another advisor also informed me that this might be a manufacturing defect which we also have started feeling. I request you to take an action in this regards as we are tired following up with the workshop. I want my car in the same state that I had handed over to the workshop. I have made enough payment so far (from May onwards) and all in vain. If no action is taken in this regards immediately, I shall take a legal action against Maruti.