[Resolved]  Maruti Suzuki — MISLEADING A CUSTOMER AND POOR SERVICE

Address:

Bardhaman, West Bengal

I AM USING MARUTI CAR FOR LAST 20 YEARS. THIS IS THE FIRST TIME I AM BEING HARRESED AND SURPRISED BY THE ENTIRE DEALINGS. I WAS RETURNING FROM SILIGURI AFTER A SUCCESFUL TOUR OF NORTH BENGAL TO MY HOMETOWN DURGAPUR ON 29/12/2014 . BUT ON MY WAY I MEET WITH A MINOR ACCIDENT OF CAR (WB 40 U 7976) [SWIFT ZXI ] HAVING HIT A SMALL STONE AT ABOUT 6 IN THE EVENING WHICH IMMEDIATELY BURSTED MY OIL FILTER CAUSING IMMEDIATE DRAINGE OF THE ENGINE OIL. AND CAR CAME TO STANSTILL. AFTER THAT I CONTACTED MR. SAIKAT CHATTOPADHYAY ([protected]) WHOSE NAME WAS SUGGESTED BY BEEKAY AUTO ASANSOL FROM WHERE I HAD PURCHASED MY CAR, AND HE FURTHER RECOMMENDED TO CONTACT MR SATYA DEY ([protected]) PROPRITOR OF M/S SPEED WHEEL, AT NTPC. HE IMMEDIATELY RESCUSED MY CAR AND TOOK TO WORKSHOP AND SAID THAT ONLY Rs 800/- FOR CHANGE OF BEARING AND ABOUT Rs. 2000/- FOR CHANGE OF OIL FILTER AND MOBILE WILL BE REQUIRED. I DEMANDED TO CLAIM INSURANCE WHICH I HAD TAKEN FROM MARUTI (BEEKAY AUTO) BUT HE DISCOUAGED BY SAYING THAT I CANT AVAIL THIS CLAIM. INSTEAD HE SAID IT WILL BE READY IN TWO DAYS AND I WILL GET MY CAR FIT AND FINE. NEXT DAY ON 30/12/2014 I RETURNED HOME WITH MY FAMILY. ON 31/12/2014 WHEN I CALLED M/s SPEED WHEEL I WAS TOLD ONE MORE BEARING SET GOT DAMAGED. AGAIN I DEMANDED TO CLAIM INSURANCE FOR THE ACCIDENT BUT THEY DISCOURAGED. ON 02/01/2015 I CALLED TO KNOW THE STATUS AND THEY SAID MY CRANK SHAFT HAS GOT DAMAGED AND NEEDED REPLACEMENT, AND AGAIN I WANTED TO CLAIM INSURANCE AND THEY REFUSED. INSTEAD SAID THAT THE CRANK SHAFT HAS BEEN ORDERED AND COMING FROM RANIGANJ, WEST BENGAL. ON 03/01/2015 I CALLED AGAIN TO CLAIM INSURANCE AND THEY AGAIN REFUSED AND SAID CRANK SHAFT HAS BEEN ORDERED AND COMING FROM GURGAO. ON 04/01/2015 I CALLED AGAIN AND THEY SAID THAT CRANK SHAFT IS ON THE WAY AND WILL REACH BY EVENING ON 05/01/2015 I CALLED AGAIN AND THEY SAID IT WILL COME FROM GANTOK, SIKKIM AND IS ON THE WAY, AND FORCEFULLY SAID THAT I CANT CLAIM ANY INSURANCE. THIS ENTIRE EPISODE MADE ME FEEL BETRAYED AND I AGAIN CALLED MR SAIKAT CHATTOPADHYAY AND HAD DETAILED HIM ABOUT EVERYTHING. FROM THAT CONVERSASATION I UNDERSTOOD THAT I HAD BEEN KEPT IN DARK ABOUT THE ENTIRE PROCEDDING AND FORCEFULLY NOT ALLOWED TO CLAIM INSURANCE. MORE OVER IT WILL TAKE ABOUT 10 TO 15 DAYS MORE. WHERE AS I WAS TOLD THAT IT WILL TAKE 2 TO 3 DAYS ONLY. THE EXPENDITURE ESTIMATE HAS BEEN INCREASED BUT NO CONCRETE IDEA GIVEN EXCEPT LABOUR CHARGE Rs. 7000/- AND CRANK SHAFT COST Rs. 7000/- . MORE OVER THEY DOWNED THE ENGINE WITHOUT MY CONSENT. THE ENTIRE DISCUSSION IS OVER PHONE AS I STAY AT DURGAPUR ABOUT 270 KM FROM WORKSHOP M/s SPEED WHEEL I WILL LIKE KNOW THE ACTUAL STATUS OF MY CAR AND FOR WHAT REASON I AM NOT BEING ALLOWED TO CLAIM INSURANCE. BEING A LOYAL CUSTOMER OF MARUTI FOR MY ENTIRE DRIVING YEARS I DEMAND IMMEDIATE ENQUIRY ON YOUR PART AND LET ME KNOW THE ENTIRE DETAIL