Maruti Suzuki — My Dzire VXi will be repaired only if I provide advance

Address:Faridabad, Haryana

Hi, This is regarding repair of my accidental Dzire VXi. Last week I met a minor accident from front. The service provider has repaired the external parts but has asked for advance for Engine work. They have specifically mentioned, as a company's policy customer should provide 50% advance to perform the repairs above 20K. Please confirm if there is any such policy. If yes, then I am sorry, there is no difference between a Authorised Dealer and Road side mechanic. Also, If there is a faulty part which needs to be replaced and is not available with the service provider. Does the customer need to pay some booking amount for that part, so that the service provider can place the order with Maruti. Summary of all this is, as a customer I need to know, if there is a Company's Policy for customer to pay advances in order to get the parts/service done. Thanks
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6885
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information