Maruti Suzuki — My Maruti RITZ Vdi - Electrical or EMC problem?

Address:

Mumbai City, Maharashtra

I have had a recent problem with my RITZ Vdi, a 2012 model, purchased on 31.03.2013. I took delivery on 09.05.2015. It has logged 42000 Km so far. Though it did not give me any trouble for 2 years, it started giving some, the moment the warranty got over, as if on cue. Around the 3rd week of April, the car refused to start in the morning though the starter and battery seemed to be strong. After four hours when my driver starting it again, it started. I took it to the nearest authorized workshop SPECTRA MOTORS at Ghatla, Chembur, Mumbai and got the electrical scan done. NO PROBLEM... they said. On 08.05.2015 while the car was running it started stalling a bit.Later after about half an hour, I stopped for about 10 minutes. Thereafter the car refused to start... SAME PROBLEM. I took the car again to the authorized workshop in Chembur. It is now five /six days and they have not been able to get at the problem... the guess is Electrical OR EMC OR the battery... they are not sure... In this age of scans and advanced technology MARUTI cannot solve a problem... let alone in hours ...but DAYS...so far SIX DAYS. What is lacking in the staff is conviction and importance of the customer's time. A CUSTOMER is no longer important. When you visit the workshop...you feel as if you are guilty of buying a MARUTI. You do not see the staff any urgency or care in any of the Authorized Care Centres. I have been visiting the workshop every day only to be told that the work is in process and they would call back in the evening on the status. NO CALLS...NO URGENCY... THE CUSTOMER BE DAMNED. I have NO OPTION but to take this indifference on the part of the workshop... Either the workshop is understaffed or they are following a TYPICAL INDIAN CULTURE of indifference. Why does it six days to solve a problem and get the spares. Now that the Sale Bill is dated 31.03.2013 and the delivery given on 09.05.2015... I wonder whether it will be under warranty, as I had brought the problem up to their notice, around third week of April 2013. GOD alone knows the working of MARUTI...