Maruti Suzuki — No response from Maruti Suzuki dealer in emergency

Address:

East Khasi Hills, Meghalaya

Sir/Madam, I own a Wagon R and a regular customer of your dealer M/s. Rani Motors, Shillong. The vehicle was purchased in 2007 and since then I regularly get the vehicle serviced from the dealer and continued a Maruti insurance. So far, the vehicle never gave me trouble and I never called the dealer for service. The last servicing of the vehicle was done on 4th July. On 17th July, the vehicle suddenly stopped on the road and failed to start. It was within the municipal limit of the Shillong city. I called the dealer and requested for help. The dealer said he/she would call back. However, the call never came. I waited for 2 hours on the road. Then, I finally called a road side mechanic who could fix the problem. As a Maruti customer, I expected a better service from the dealer. I request you to kindly look into the matter. Sincerely, Mrs. Tapati Pattanayak Vehicle Reg. No. : ML05F 2139 Mob. [protected]