Maruti Suzuki — Non delivery of Baleno Delta Petrol (Ray blue color) despite full payment of Rs.6.25 lakhs

Address:

Gurgaon, Haryana, 122002

I booked a Baleno petrol in delta variant (ray blue color) on 29.10.15 (Order no 95NB-57) by making a payment of Rs.11, 000/- . The salesperson whom I talked to was Smijo at T.R.Sawhney Automobiles, Golf course road, Gurgaon. I was promised that car will be delivered within a week. The salesman asked me to pay the full amount if I want prompt delivery. Therefore I paid the full amount of Rs. 6.25 lakh on 4th November of which I paid Rs. 4.25 lakh by cheque and rest using bank finance. I was again told that I will get my car before Diwali i.e. max by 11th Nov. Today is 1st December. I am yet to get my car. Despite repeated calls and numerous visits to nexa, nothing positive has happened. The showroom manager and sales person have stopped picking my call. Is this the nexa premium experience? I am sure a big scam is running underground to take hold of customer's money and earn interest on them. Who knows they might not return anything. Very very pathetic experience. Never expected this from Maruti. People rightly say that switch to international brands if you want good experience. Maruti says - "Count on Us" but let me warn you. Never, ever trust Maruti :( Vineet Kumar Chirania Ph:[protected]