Maruti Suzuki — Non responsive toll free number and ignorant service centre

Address:

Bangalore, Karnataka

My vehicle No.is KA 04 MA 9457 Maruti Omni had a water pump belt problem on 26th Jan 2015 on the Bangalore Mangalore Highway at 8.00PM. The place Solur was 17km from Nelamangala Bangalore. When I tried the Toll free number [protected], the complaint was not registered for 45min ( Only hearing music when your in Trouble). When contacted the service centre M/s.RNS motors ( they claim 24hrs service) where I service my vehicle, the answer was the Jurisdiction not belongs to them and I have to pick belt from Nelamangala and find a mechanic to replace the same. Finally when I found a private mechanic (Thank god he had the belt) the Maruti Call centre number [protected] personnel start calling at 9.15PM. Maruti People claim they have a service centre in Himalayas but not able to serve at Bangalore.They keep calling for regular service (ready to pick the vehicle from your doorstep which is benefit to them) when in good condition but no answer when your in trouble. Then think of the situation in remote place where there is no connectivity. Ashok Kumar [protected]