Maruti Suzuki — non support from Maruti Personnel on emergency

Address:

Faridabad, Haryana

This is to inform you that I purchased a Wagon R bearing Registration no. HR29AH1957 from your dealer at Faridabad in the month of October'2014. My car suddenly stopped moving while driving on 27th June'15 at Faridabad Toll Bridge at around 6.40pm. I approached Maruti Help Line No. continuously and didn't get any response and The the Toll people helped me to lift my car from the toll to roadside. I have continuously called Maruti Helpline Nos and they told me that they are sending the crane and nobody turned till 10.30pm and I was just waiting in the road lonely. This type of service is never expected from Maruti as I am using the Maruti Vehicle for the last 7 years or more. After that I approached the hotel near by and requested them to park my vehilce there at around 11.00 pm in the night on 27.06.2015. One of my neighbour is working with Vipul Motors, Faridabad and he only took effort in bringing the vehicle to the Service Centre on the next day i.e. 28.06.2016 at around 11.30am. This vehicle is very new as it has purchased eight month back only, the service centre is saying that the problem in clutches and has to be replaced. You are requested to please kindly look into the matter and advise the dealer to replace the Clutch on Free on Cost Basis as this is under Guaranteee period. Hope you will take care of the same as a special case as Iam one of your old customer. Awaiting for your positive response at the earliest. Thanks & Regards, Sudha Nair [protected] [protected]@yahoo.co.in