Maruti Suzuki — Not delivering the car just because I did not want the things which were totally optional for me to take.

Address:Hamirpur, Himachal Pradesh

I want to draw your attention towards what treatment was given by competent automobiles hamirpur himachal pradesh. On 13/06/2014 I went to competent automobiles to buy alto k10 white colour. When I reached there I changed my mind to Glistering Grey and asked the concerned person to change my colour from white to glistering grey. They agreed to it and starting preparing the other car. After that the sales consultant asked me to do the paper work. Till then I was told that the 4th year warranty was compulsory to take. When i started reading the documents I saw the page of extended warranty and there was clearly mentioned that it is totally my wish whether to take it or leave it. I asked the sales consultant that it is written optional and you were saying that it is compulsory to take, why is it so. So he replied that our higher authorities have asked to sell it and you have to take it. But I refused. So after that the sales consultant went to the Sales Manager to ask what to do. The sales manager asked him to go to the General Manager of the company. Somehow the extended warranty chapter got close. But I didn, t knew that it got over on the cost of something. After that I was told that I have to buy accessories of minimum worth Rs 10000/- or else they will not give me the car. I told them that I don't want any accessories from the showroom as I was buying this car for my father and it was to be put according to him wherever he liked. You people just give me the MGA offer (Nippon Stereo) which company is giving worth Rs 5000/-. But the accessories guy said that we are not having that stereo and you take another stereo which will cost more to you. But I refused. Then he started yelling saying that we will not go according to you. If you want the car you have to buy the accessories or we will not give you the car. After that the Sales Manager and the General Manager also joined the same band and i was refused the car. I had gone with the draft of Rs 340000/- No. 39971 of Punjab National Bank Sujanpur Tihra. Now I want some answers from you:

1. Is it compulsory for me to buy extended warranty if I don't wish to?
2. Is it compulsory for me to buy accessories which I don't like if I have to get the car?
3. Is scolding a customer for not dancing on the tune of dealers pipe the policy of Maruti Suzuki ltd?
4. Can the dealer refuse to sell the car just for not buying what they want to sell other than the car?

It is not that I am not having cars. I do have. But this car was special because I was gifting it to my father and mother who were having there marriage anniversry on 13/06/2014 and I had planned a surprise for them. But due to some guys at the dealership all that shattered. Name of the Sales Manager is Mr Anil Sharma. I do not know the name of the General Manager and the accessories guy. I am attaching the photo proof of the DD which i had taken along with me. So I want you to look into this matter and penalise the culprits so that the trust which we people are having in the Maruti Suzuki does not get shattered by some unprofessional people like them.
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