Maruti Suzuki — Pathetic Customer Service by Maruti Suzuki

Address:

Rohtak, Haryana

Dear Sir/Mam, I have a bought a new swift dzire on 5 April, 2015 from Rohtak(Jagmohan Motors) but yesterday(22 April, 2015) my car got hit by unkown vehicle in jaipur & it's bumper gets damaged. But today i went to Maruti Suzuki Service center (KP Automotive, RIICO, Mansarover, Jaipur) & but the staff their first told me that we will deliver your car on 25 April, 2015 after insurance but after some time they refused to change the bumper may be because it's a Haryana Registered Vehicle(HR 12Z 3799). They told me to leave the vehicle for 15-20 days or you can go & after that when i filed a complaint on customer care than Mr.Upendra(Dy.Manager, Territory Service Manager at Maruti Suzuki India Limited, Jaipur ) called me & that person actually make me the culprit in this whole situation and told me that i am going to close the complaint & you have no right to file a complaint against us. After this communication with Mr.Upendra i actually find out how Maruti Suzuki behave with their customers after sales. Currently i am owner of 2 cars (Alto & Swift Dzire) but for the future car a definetly no for Maruti Suzuki. Thanks, Sunil Kumar Mudgal