Maruti Suzuki — Pathetic Management - Fort Point Auto Thane

Address:

Thane, Maharashtra

Hi, I have recently taken a new Celerio VXi Green from Fort Point Automative Thane. Had a terrible experience with them on following things: 1) As per the dealer car is supposed to be delivered within 45 minutes, however it took almost 2 hours to get the delivery with no courtesy to inform customer or have some other engagement with the customer. Sales Rep (Sudhir Batra) attended us when entered the show room and disappeared for 1 hours 30 minutes with no further intimation. After calling him he requested for another 5 minutes and shows up after 25 minutes. 2) When asked for a manager after getting frustrated, no one knows who the manager was and manager showed up after 15 minutes. 3) Sudhir Batra even did not have a courtesy to apologize till the end and said delay was informed to my DS. Just wanted to understand Who was buying a vehicle DS or ME? However when asked my DS, I was informed they did not even inform them. 4) Product Knowledge was poor - Guy who came to explain the features of the car wasn't even aware about the product they are selling. a) When asked " If the car is running and CNG gets over. Does it switch over automatically to Petrol?" Ans: No sir, you have to switch over manually and when questioned again be saying I have a Maruti Waganor which is company fitted that switch over automatically then the Rep answered it must be possible then and he is unaware about it. b)When asked " Where is CNG Plate? Ans: Sir this is company fitted CNG so there will be no CNG plate. When questioned again I have a another car Maruti Waganor which is again CNG fitted and there is plate in it and it was purchase in last two months only. Then after searching the car for 15 minutes they found the plate under the Fuel Lid. 5) The car delivery was given to me on Saturday i.e. 28th march 2015 with the commitment, I will get the car registration no. by Monday i.e, 30th March 2015 and till today the registration no. has not come yet. In all I had the worst experience in my life (No time management, No courtesy, Rude behaviour, Less Product Knowledge). Being a loyal customer to Maruti, either I will not go with Maruti or FortPoint Dealer Thane. Regards Sachin Nagdev Cell:+91-[protected]