Maruti Suzuki — Poor Quality of Servicing.

Address:

Darjeeling, West Bengal

Sir I am using my fourth Maruti suzuki vehicle But I am very sorry to say that the service quality of this Beekay auto service center is very very Poor. I never preferred Beekay auto for the servicing of my vehicles. Since this vehicle for which I am writing now have purchased from Beekay auto and you don't have any other service center in the town I had to send the vehicle this time to the above mentioned service center I was Heavily dissatisfied with their service since 2006 when I purchased my first Maruti from them This time also I have exchanged my old wagonR with a new one inspite of my having a Swift Dezire in my house This is second time in a row that I sent my vehicle to the above mentioned service center for the free servicing the workshop kept my driver waiting for the whole day and released the vehicle at evening just after washing the thing with water on asking that why they have not done the servicing of my vehicle, they tried to make me fool me by saying that they just washes all the cars in first two servicing . They will work on this from third servicing. Now my question is that; is it the rules of your company? if its really is the rule of your company it should be written in the owners manual But I found nothing like that inscribed in the manual. on asking them repeatedly about the servicing they told me that if I wish I can make complaint against them. If they are doing malpractice of fooling the customers why should not they be punished ? And shall they take the responsibility if I met with an accident due to this non servicing of the new vehicle Please let me know what action you have taken for your customers Regards Sanjit Saha