[Resolved]  Maruti Suzuki — Poor Service and delayed service

Address:

Jodhpur, Rajasthan

Dear Sir/Madam, 15 December 2014 You are getting this email from a very patient and waiting customer on the service provided by Maruti biggest dealer at Jodhpur. I am writing after 4 months of waiting for an accidental vehicle No. RJ19 CE 9765. My Alto 800 purchased in the name of Ms. Anshika Pareek from Shri Krishna dealers in the month of April 2014. The car met with an accident on 9th August 2014 in Bar inn Rajasthan, It was brought back to Jodhpur and given for repairs on 18th August 2014 to Shri Krishna Dealers at Jodhpur in Basni Workshop. Our insurance company ICICI Lombard cleared the case on 02nd September 2014. Post that we had followed up with the dealership for an early repair of the vehicle. After two and a half months on 24th Nov 2014 we got a call that your vehicle is ready. When we reached to check the vehicle it was in following state: 1. It was not cleaned from any point. 2. Bumper was not fixed properly. It was down from one side and coming out from the other. 3. The doors were not aligned. 4. An internal trim was not changed as it was not in shape. 5. At least at 12 points the paint was removed showing scratches. 6. The Hatch was not closing properly it was to be pushed hard to close. 7. Internal carpet was having mud over it. We mentioned these shortcomings to Mr. Vivek and Mr. Suraj and to mechanics (3 we met) who committed to make vehicle ready in 2 more days. Since then we followed up with them on every second day but for 12 days the vehicle lied in the same condition. On 6th December we went and asked to make delivery of the vehicle on the same day as we were not ready to wait any further. On that day at 7 PM vehicle was delivered to us by clearing all amount. Before delivery of the vehicle during trial I saw that the steering wheel was not aligned correctly and it was pointing north instead of being horizontal. The vehicle was bumping and inter light was not working. It had few scratches (While the whole vehicle was repainted in the whole process) Since everybody has left Mr. Rajawat committed to get the repairs done on Monday. On Monday 8th Dec 2014 vehicle was handed over to the workshop again with few more points: 1. Steering Wheel Alignment 2. All four wheels balancing and bumpiness to be checked 3. The co-driver door was having key hole but the new door fitted was without key hole. 4. Internal external proper cleaning I am sure the vehicle will be handed over to us with one more key for the new lock while the whole set can be changed. It will be delivered to us without proper cleaning. (The vehicle is kept with open windows so that all dust enters). It has been lying at the dealership for 7 days now and still the dealership is asking for more days. I am writing with the hope that Maruti dealer has not delivered the Maruti promise despite delay of almost 4 months. But am expecting that Maruti can deliver through the same dealer else we will loose trust in Maruti also as we have in your dealer. With all expectations. Regards Vishal Pareek [protected]