Maruti Suzuki — pray for the Justice

Address:

Bardhaman, West Bengal

Dear Sir, With a very sorrow and depression mind I Sri Kousik Roy inviting your kind attention to give me justice against the below mentioned issues with this mail. 1) I have Purchase a Maruti Omni Van Car (Took Delivery on 05/02/15) Eingine No:- F8BIN 4771364, Chasis No:- MA3EVB11S01572477, Color:- Silky Silver-Z2S from Beekay Auto Pvt.Ltd (Maruti Suzuki Authorised Dealer, Code-No-4301F6) Address-NH-2, Chanda More, P.O-Kali Pahari, Asansol- 713339 through Invoice No:- PRI14000133 Billing Date:- 31/03/2015. 2) Mr.Debjit Das (Sales Expert of Beekay Asansol) have mailed the invoice copy to me on Saturday, Jan 31, 2015 at 5:44 PM. 3) I need to write one thing that Axis Bank Guskara gave me the car loan (Rs.2, 00, 000/- Two Lakh) for the vehicle. 4) After This I have transmitted this Invoice copy to Axis Bank Gushkara Branch by e-mail, because they suggest me to make insurance of the vehicle from them. I did not have any knowledge at that time that Insurance will be made by Tata AIG. And they are only Introducer. 5) On 04/02/2015 at evening a staff of Axisbank Guskara Mr.Pratik, provided me an insurance “cover note” and told that it will be required at the time of delivery of said vehicle. Previously I decided to take the delivery of car on 05/02/2015. For that also I informed Show Room and Axisbank of the delivery date. 6) On 05/02/15 I came to the showroom of Beekey Asansol at about 10:30AM. But the sales Expert Mr. Debjit Das came there and met me at about 1PM. Between this periods no paper work or any processing have been made with the show room. For Some discussion and negotiation maximum time is spend (Negotiation for Rate with Debjit and for loan with one namely suman, Axis Bank Burdwan). 7) On very that day at 4Pm Debjit came to me and ask me to produce Insurance policy paper otherwise they could not deliver my car at any cost. Then I contacted over phone to Axisbank guskara Manager with a requesting to talk with the showroom for settlement of delivery. After their conversation showroom agreed to deliver the car. Then Debjit took signature on some papers from me. 8) At 5:15PM Debjit called me to the place where the car was ready to take delivery. On that time also he took my signature on two papers (from which one I can remember that is a register book and for another I asked him what is this then Debjit replied "Nothing, this is only delivery Callan, don’t worry no wrong will be made for you). 9) At 5:25PM Debjit handed over the keys of the van to me and I pay Rs.50/- to the car cleaner as a tips. After then my brother-in-law drive the car for to reach my home. Papers which the showroom handed over to me was / is i) Invoice of vehicle ii) Money Receipt of paid amount to show room. Also I asked showroom for Temporary Registration Paper as Debjit Committed to provide me. He said do not worry we are always with you. After lapsed of 18 days that is on 23/02/2015 my car meat with an accident at 1PM and it badly hampered the car. 1) On that day at 3PM I informed Mr. Debjit about the incident, he suggest me not to make call to Insurance company until I received Temporary Registration Paper otherwise the claim will not settle till than keep the car into my garage. I asked him when I can get the paper. He replied within 3 to 4 days I can get the said copy. 2) On the same day I informed to Axisbank Guskara Branch they suggest me to lodge a complaint to Tata AIG by their toll-free no. And after they have conversation with TATA AIG personnel regarding the same and said that Registration Paper not require for claim settlement. 3) I was confused who is guiding me properly because this is first time I purchased a car and I do not know about rules and regulation. On 24/03/15 evening me and my father reached to Axisbank Guskara branch (as they called us to visit there branch) than Branch manager Mr. Anirban and Operation Manager Mr.Joy promised and assure us that book a call to Tata Aig toll-free no and we will not have any problem to settle the claim without registration paper of car or Tax token. And they booked the complaint making call from my registered mobile no. 4) On 25/03/15 I got a call from Tata Aig Kolkata office (number starts from 033 that is why I assumed) asking me to submeet my car to nearest maruti service center. I replied them that I will submit the car by tomorrow. Also I asked them how can I carry the car to the service center? Should I send it by trochain or by crain. They replied if the car is in movable condition than the carrying fare will not be bear by them. So next day on 26/03/15 my driver drive the car up to service center Burdwan Beekay Auto(Near bypass Ullas buss stoppage, Burdwan). 5) At service center Mr.Avijit receive my car to there service center and after see my car's documents( Invoice Copy, Policy Paper, Policy Cover Note, Money receipt) asking me for registration copy. I did not provide him that time because those documents due non availability of the same documents with me. As of till date my Car is lying in custody of Beekay Auto Pvt Ltd (Service centre Burdwan) from 26th March 2015. As my claim was pending as the documents were pending, and when I contact With Beekay Auto Pvt. Ltd they provide me the same but after wards I submitted the same, I came to know that My claim is kept hold under process because Temporary Registration is of dated 26th of February 2015. Now, where is my Fault, because Temporary Registration is responsibility of Showroom? Before lodging the Complain I was been told that Registration certificate is not required for claim settlement. I pray for the Justice. Regards, Kousik Roy Ph:- +91 [protected]