[Resolved]  Maruti Suzuki — Regarding car air condition smell

Address:

Thane, Maharashtra

In the month of Jan-2014, I purchased a new Wagnor car from Vitesse (Worli, Mumbai). From day one I am observing a dust smell in the car if I switch on the car air condition (AC). Sales person told me this might be because of new car and if there is any issue then it gets resolved in first service. On 18-Feb-2014, I visited Fort Point service center for first car servicing which is situated in Khewara circle, Thane (W). During test drive i.e. before servicing Mr. Vijay (Engineer) admitted that there is a dust smell after switch on the AC. So to fixed this issue he installed AC cabin filter (Rs 410/-). But even after servicing and installing that filter I can still smell the dust. After few days i.e. 24-Feb-2014, Mr. Pritam Parab (Asst. Works Manager, Fort Point, Thane) called me and asked for my unsatisfactory survey. So after his test drive, he also admitted the dust (unusual) smell. So to fixed an issue, he asked AC engineer to open the entire dashboard and cleaned the AC coils with hydrogen peroxide (H2O2). Couple of days there was no smell but it starts again after couple of days. This time frequency was less than before. Today also I reproduced this dust smell but Maruti people are not agree on this dust smell and as per them it is a normal smell and natural phenomenon. So I requested to reproduce it in another car and I am ready to close this issue but they are not ready to reproduce this normal smell (as per them) in another cars. Requesting you to please let me know, what can be done? I have a long email chain which I am doing as a follow-up with multiple Maruti seniors. Regards Ashish