Maruti Suzuki — regarding not solving the problem of jumping off car in the newly purchased Ritz from the dealer

Address:

Jodhpur, Rajasthan

I purchased 2013 model Rits VDI on 29 Jan 2014 from Shri Krishna Motors, Jodhpur. On the first service I informed them that please check about the alignment or balancing of wheels because jumping can be felt at the speed of 40-45 and near 80 kmph. They said till 10000 kms alignment doesnot goes out, there is no problem. Same was the case when send for second service and also on Third service when oil was changed but they checked the alignment and also told that alignment machine was having some problem. I always goes out to Haryana to meet parents etc, so i checked the alignment from outside in the month of dec 2014, they informed that it was out so much, tyres has worn from outside and also suggested that as its under warranty so go to the company and ask them to solve the problem and replace the Tyres as jumping is still there. Again i put up a complaint so the were annoyed why written complaint was given. So this time they gave me the letter to appolo tyres to check the tyres. They also checked from outside and reported back that it was due to some technical problem due which jumping can be felt so better check it again. I took back the letter to the company they Checked and told that its was solved, so I took back, but same tyres were there at the same positions and problem was still there. Again I checked the alignment from more hi tech workshop, they told that it heavily out, also to the tyres rotation was not done though it was to be done by the company at 10, 000 kms, so the rotated the tyres (back to front). Sir still the same problem is there. Now it gives the indications that there is some technical problem or some manufacturing problem etc Sir I am a Teacher of Mathematics, I am not a mechanic or motor expert but still I can analyse that the company is either (i) not solving the problem or (ii) not ready to accept that its a defect or (ii) they might have given defected car. Sir I am a middle class person, I had collected the amount some how and selected to purchase RITZ and still giving EMIs but also facing harassment from the company. Due to the problem, the tyres has started weaning and also facing deviations and disturbance while driving. Sir Iam put this complaint first time direct to Main Dealer. I should be given proper solution to the problem. You are the most trusted company and hope that you will take care of responsibilities. Waiting for some positive response Manpreet Singh [protected] RITZ VDI Car No RJ19CE9412