Maruti Suzuki — regarding workshop

Address:

Agra, Uttar Pradesh

Dear sir, I have your vehicle new wagon r purchased in november 2011.car number is UP80 BZ 1902.from last two years i have no complaints about your services we are also having some present from maruti suzuki as per them we are coming in the list of fare customers.i have taken 3rd year extended warranty also when i purchased your car, but the problem was coming in the last month when i am having some problem with the self of car it was not working so when we are reaching Prem Motors service centre Artoni Agra your rep.examine the car and told us that we need to change your self and it comes under warranty and there is no charges of changing that part we agreed to do this, they told you can wait till the service complete.we are there from11am to 6pm we are waiting there at the time of servicing they don't told us anything about the car problem at 6 pm in the evening they told now it has been completed and the bill for the repairing is rs.6285/-because we change the whole self and it was broken from inside.so my question was that how you can prove that it was broken from inside and even im not going inside to break it may be there is some manufacturing defect and also im not taking any service out from your workshop how i believe on that and second thing is that without informing us how u can change the parts of may car we are there all the time you should inform us about the problem may sometimes my pocket not allowed then how i can pay so much amount they strictly argue with us and i also bear bad behaviour of them till 8 pm we are waiting and arguing about the same but they are not giving any positive reply in the meantime we also talk on customer care service but they are also helpless and even your manager Mr.Chaurasia he is totally unacceptable so finally i left car over here for that night and next day i am decide to take my car from there without any service because they are not reliable and i have no trust in future also on them. so we are highly appreciate if you are taking nay action promptly on them to prove your words 100% guest satisfaction. Thanks Gyanendra Mudgal [protected]