My Vehicle Maruthi Wagon R Reg No: KL5AB 1597 was given for regular service on 18/8/2014 at Popular Service Station, S H Mount, Kottayam, Kerala(INVOICE No.:BR[protected]. After the service the vehicle was returned with the comments from the service adviser that “everything was done well and the stearing unit was completely resettled and still an unusual sound was heard when the car is in a big gutter which is not a serious problem”. When My Husband drived the Car, he heard an unusual sound which was not heard before the servicing. The Service Advisor enquired about the condition of the vehicle after the service. He told him about the unusual sound from bottom of the stearing unit. The Service Advisor again guaranteed that there is no Safety Problem and the problem can be fully rectified only by replacing a Unit which cost around Rs. 4000, which may be done in the long run. After the Servicing My Husband had driven the car for about 250 km through heavy traffic, highways, hilly areas, narrow bridges, village roads with 5 pupil from my own family. The rest of the story is as follows.
Call History
26/8/2014 2:32 PM - Call to Popular Service([protected]): “Severe Sound and Shaking of the Vehicle”
Reply: Bring the Car to the Service Center.
On Reversing the Car the front left wheel along with the axle was thrown aside. The Details are shown in the pictures attached.
IF THE ACCIDENT HAD OCCURRED IN ANY OTHER SITUATION, I AND MY FAMILY MAY NOT BE HERE, TO REGISTER THIS COMPLAINT.
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