[Resolved]  Maruti Suzuki — Swift Dezire Engine Head and Gasket got damaged within 27 months

Address:Bangalore, Karnataka

Hi I own a Maruti Dezire Petrol car which was purchased in the month of July, 2011, Vehicle no, KA05MK2130. The car was purchased from Mandovi Motors, JP Nagar, Bangalore and since then all the regular services were done in the same work shop within time. The vehicle has completed only 18000 Kms till now. The first time I have gone for a long trip (500Kms), the vehicle got heated up and the Supervisor at the Mandovi Workshop inspected and recommended that the Head and Head Gasket have to be changed. I had to change the same spending Rs.18000/-. I was really surprised for something like happening to Dezire which is flagship vehicle of Maruti and given the fact that the last service was done in July, 2013 at the same work shop. I have written to the GM, Plant Manager and the Mauti Representative (TSM) one Mr. Purushothaman about the same. After almost 20 days of my emai, I get a very irresponsible reply stating that the Warranty period was only till 2 years and Maruti is not responsible for any failure to engine after that. This is not expected from a company of Maruti Suzuki repute...I am not worried about the money I have spent, but I will never buy another vehicle from Maruti or even recommend my friends not to go for the same. More than the complaint, the response was pathetic even after taking up to the top man at the Mandovi and Maruti representative. I am not confident of taking my vehicle for long trips now and looking for exchanging for some good brands. Best Regards Paul.Ittoop Bangalore #[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Hi,

Please call our customer care support [protected] or write to us at [protected]@maruti.co.in to register your complaint. Once you have registered the complaint, the concerned team shall contact you and resolve the issue.

Regards,
Maruti Suzuki
Hi,

I have written many mails to Maruti TSM at Bangalore (Purushotham) and the GM and Work shop manager of Mandovi Motors at JP Nagar Bangalore. There is no resolution yet. I am forwarding the same to the above email id...
Expect some action.
Best Regards
Paul.Ittoop
#[protected]

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