[Resolved]  Maruti Suzuki — Turbo replacement

Jun 05, 2014

Updated by ManjuGP Hi sir,

My name is Manjunath.GP owner of Maruti Swift VDi which already launched the complaint that leakage from the turbo & vehicle is covered under extended warranty with its done 67976 kms.

The History of the Repair on the above Complaint:

1st Day:
They (RNS motors) have told its under warranty so they will change the TURBO with the coverage of Extended warranty - & they have booked the Turbo also & they have took the vehicle & started the remove all the needed parts to replace the TURBO.

2nd Day:
The ordered Turbo model piece has came to the Vendor & Saying that which they ordered TURBO model has not came instead of SX4 Turbo came & so they have cleaned the OLD TURBO & fixed the same.


Initially when i was left vehicle for Service before knowing that the issue i told Pickup is very less comparatively earlier.Then they have told leakage in TURBO.

After cleaning & Fixing OLD TURBO still my Car performance/Pickup is less.Please suggest where i have to complain it.

Please replace my TURBO to new one with coverage of the Extended Warranty & fix my car performance as well.


After above discussion we had met the MARUTI representive Mr.Srinivasan & he said your Service history is not proper & also mentioned TURBO complaint because of AIRFILTER issue...where as filter changed at proper for 41K & 62K for Every 20k kms. And he is saying before 40k some where once Air filter changing is missed/Not done/No history & One i have to notice that till 40k kms it will be valid for the PRIMARY warranty & i am not faced any problem till 40K kms.
After At 51k also no problem, , , , , , After 62k dont have problem...At 67K i had a problem so u people saying in history some where at 15/20k kms service detail is missing. what is it means.

And more ever i took EXTENDED WARRANTY for 3rd & 4th year & till the period for 40k to 80K kms. My car ran for 67k kms & 3.6 years.

After all discussion they are offered me 10% discount & later 50% discount on Total cost of replacing TURBO+AC gas+Radiator oil+Labour charge (Cost around Rs 20.000).

Sir my concern is why should i pay ...still i have EXTENDED WARRANTY

I have requested him but still he is not agree with him said we cant help...

I am really Shocked & dispointed i never expected from MARUTI sir ...I Love Maruti CARS & i have forced my friends to go for Maruti cars & they have took two cars (Swift & Ritz)- please ask manager RNS-Jigani (RajRam). We have Maruti cars cummunity we love our cars but this incidence really hurts me lot. I am not expected from this never...I challanged with my friends on Maruti Service BUt now ...Just check my Car HISTORY sir single scratch also i given to Maruti sir...I have reaaly upset on this service please help me out sir...

Thanks for patience to read full story sir...

Thanks,
Manjunath