[Resolved]  Maruti Suzuki — very rude behavior of Ms. Payal Datta

Address:

Kolkata, West Bengal

I have purchased a WAGON R VXi Model (Car No. WB 02 AF 2243)from Premier Car World, B.T.Road, Kolkata and taken delivery on 18.5.2014. I sent my car for first servicing in 15.6.2014 in their workshop. Ms.Payal Datta customer care executive at workshop at Premier Car World was the liason person. On day of service, I went on calling her in her mobile ([protected]) which she had given me for contacting her. But there was no reply. She was supposed to arrange for a driver to drop the car in my residence after the servicing was done. The car was ready at 1pm as confirmed from workshop. But Ms.Payal did not bother to arrange for the driver. I was extremely worried and called up the workshop person Mr.Krishnanath -mob.[protected].He handed over his mobile to Ms.Payal.She spoke extremely rudely using slang language and said that she had to take her lunch and that was more important than talking to her customers throughout the day.
I was stunned and highly dismayed hearing this because I thought Maruti Suzuki to be a customer friendly organization.I am extremely hurt with her attitude . Finally my car reached my residence at 4 PM when it was raining heavily and my car servicing was of no use.
If Ms.Payal would have arranged to send my car on time, this would not have happened.
I request maruti suzuki to look into this matter very seriously since if the customer care deptt is so rude, they will soon lose their goodwill.
I need a positive feedback for the same.


Regards,


TANURIMA NUNDY
ASSISTANT SUPERINTENDENT( GROUP A OFFICER)
KOLKATA MEDICAL COLLEGE
DEPTT.OF HEALTH AND FW
GOVT.OF WB


MOB: [protected]
E MAIL: [protected]@gmail.com