Maruti Suzuki — Worst Dealership Experience

Address:

Raipur, Chhattisgarh

I have had the worst experience of buying the car SX4 from Sparsh Automobiles Raipur. From the time I have purchased the car I have been facing various issues with it. The workshop people are least bothered about it and my car has been into their showroom for more than 4-5 times with this issue, till they weren't able to rectify the problem. After repeated complaints and calls nothing has been rectified yet. Also, Maruti Suzuki sends a feedback form to the person who buys the new car. I have been he customer of Maruti Suzuki from the last 5-6 years. They haven't send me any feedback form this time. Every time I ask their dealership or the Customer Care, they don't have an answer about it. I have purchased the car in the month of April 2013 and still I haven't go it. Its almost he end of the year. I mean how can they have such an attitude with the customers. Also, the major concern of mine is that I was sold an old model car when the new model of the same was releasing next week. My father had gone to purchase it and they never informed him about the same. It's only when I came to know about it that I complained it to the dealer. The lady at the dealership confidently says that "Sir, Your father didn't knew about it. That's why we sold it" I mean how can they even say it. How can they fool the customers like that. The dealership people are really bad at their service and they are not true to their customers as well. I have had the worst experience with them so far. F I would sincerely request you to take up the issue very seriously. We have been purchasing your products from a long time and this is not the way you treat and value your customers. You are the biggest brands in Vehicle Industry in India. I would never want to switch to other brand. But with the problems I am going through I am being forced to do so. Kindly resolve this issue and get us the Feedback form so that we can inform the company as to the problems that the customers have to go through because of the bad dealerships. I would also want an answer as to why I was sold an old model car when the new car was being launched in a week's time or so. I have been trying to put in complaints in their customer care center, however there has been no action taken. The person from the dealership calls me instead of the company people. Look into the matter and give me a solution. The dealership name - Sparsh Auomobiles Car Model - SX4 - ZDI Regards Saurabh Agrawal Mobile Number - [protected] Email Id - [protected]@gmail.com