Maruti Suzuki — Zero service after sales

Address:

Mumbai City, Maharashtra

I am a customer of maruti suzuki since last 10 years. But the kind of service I receive since last 1 year is compelling me to think otherwise. I am using Eeco MH48 S4906. It has barely been a year since i have purchased it but the problems have been arising every now and then. Now its twice that the gear pin has been broken, the back doors open on its own, water seeping in through closed doors. With the servive centre turning deaf ears into the matter. And this time around the the service was worse. The car broke down in middle of the western express highway on 11/08/2015 and I called up the toll free number who in turn passed me on the number of nearest maruti dealer (PARAMOUNT MOTORS MIRA ROAD). When i call up and i told them regarding the problem (i knew that gear pin was broken as it had happened earlier as well) the person at other end denied sending the service engineer at our site and told me that whatever be the problem the car has to be towed at our service station. Despite me telling them number of times regarding the problem they didn't send the engineer at the place. Atlast I had to travel by auto rickshaw searching for a mechanic in middle of the highway and that too after spending a hefty sum for the same . I want this matter sort out along with the expenditure incurred by me that day. I ask U .. Are the tall claims made by MSIL all over the country stating service all over India.. are just on paper and ads. Is the company only interested in selling cars and providing no service for it? DHYEY UDESHI