Maruti Udyog Limited — demanding of charges inspite of Insurance coverage

Address:

Bangalore Urban, Karnataka

Hellow I am one of the customers of Maruthi Udyog. I have been using the vehicle for the last 16 years. Recently my Marthi Swift Dzire with reg. No. KA02 MH 5610 got littlebit damage. Hence, The Vehicle was parked with Service Station at Basaveswaranagar, Balore on 25.04.2015. I was told that day, the vehicle would be delivered in 4 days time. But, today even after 8 days my vehicle is not yet delivered. When I spoke to the personnel, I was told that I have to pay the charges first, then Insurance claim would be reimbursed. Initially I was not told like this. Now, the personnel of Martuthi Service Station is tellying that since I have made direct Insurance with National Insurance Company, I have to pay the charges first. If, I would have made the Insurance through Maruthi, then I need not pay the charges. No, this is simply an harassment for a reliable customer. Is this the way of attitude of Martuthi Udyog with an honest and reliable customer. Martuthi Udyog personnel not keeping up the words. Because, Initially, I was told something but after the work is over, the are telling different story just to harass the customer. Paying first does not matter for my purse. But, the thing is why I have to pay the charges, when an Insurer is reimbursing the charges. Will you get back to me for this harassment.