[Resolved]  Maruti Udyog Limited — Manufacturing defact (leaky floor)in Maruti K-10, not being attended properly since 2 years by M/S D.D. Motors, Dehradun

Address:

Dehradun, Uttarakhand

Sir, I am using Maruti cars since 1996, I purchased ALTO K10(VIN: MA3EADE1S00396021, Mfg. Year 2012) from M/S DD Motors Dehradun, Uttarakhand, with an exchange offer of my 1996 model Maruti 800. After a couple of months with new car, while entering in my house I had to drive through about 4" deep water logging area, may be a run time of about 1 minute. To my surprise, I found that the carpeted floor of the car is flooded with dancing water. I contacted M/S DD Motors, Dehradun. They took the vehicle and after 2 days returned the car with stinking carpet still soaked in water and informed that 'Everything is all right, may be door gasket was not properly engaged. Please test and let us know". I said that since there is no rains today and I don't have a pool so please take the vehicle back, get the floor carpet dried-up check it either by partial submerging in some tank or raise it on inspection bridge with some colour water on bare floor, see if there is any damage and solve the problem'. Reply was same; but they dried up the carpet and ensured 'no damage in floor area sir we have again checked everything'. Just a couple of month back under similar situation the car got flooded. This time I parked it on dry porch and noticed that water is dripping from 4 slit-fold areas of car floor I roughly marked the positions of dripping points with wax colour stick, went to their service center; but they were too busy, I ended up with an empty machine shop coupon. Now, since it is the start of full paid service, they are having some rebate on servicing; and I appreciate that they phoned me 4 to 5 times in a week about the rebate; but my car requires a genuine serious repair job and not a mere bridal make-up. Kindly guide and help this (un)-proud owner of K-10 Regards Dr. A.K. NagarRegards