Maruti Udyog Limited — Payment refund

Address:

Ludhiana, Punjab

This is to inform to you that I have purchased a new Maruti Alto K-10 (PB-10-EJ-3105) vide bill no. 572 dated 25.04.2014 in the name of Ravinder Kumar from your dealership, M/s Stan Wheels, Ferozepur Road, Ludhiana. At the time of purchase I was directed by Mr. Deepak and Mr. Manider to deposit Rs. 300000.00 and they committed me to repay the money as and when my car loan was approved and disbursed to dealership. As a layman and as directed by them I have deposited Rs. 51955.00 cash vide R. No. 213 and Give cheque of rs. 236000.00 vide Chq. No. 232637 to your dealership on account of security until my car loan will approved. They also committed me that cheque will not be encashed and retained as a security with dealership but they encashed the cheque the very next day. My car loan was approved on 13th may-2014 and I have continuously followed up your dealership for refund of my security deposit but the person concerned at there is always made false commitments to me to repay the security deposit. Now your dealership’s authorized person Mr. Deepak and Mr. Manider mis-behaved with me using very rude and harsh language everytime as I am not their customer at all. At the time of sale the behavior of the representatives is very cooperative but after the sale is done they don’t even want to talk with us on phone. After considering their behavior even I also suspect that they have not any intention to repay my money. Furthermore I want to bring to your kind notice that an accessory worth is Rs. 2500.00 (Approx.) is also not provided to me and still uninstalled in my car. It is my humble request to your goodself to direct your dealership to repay my money at the earliest with interest. Furtheremore kindly also give some instructions to your representatives to behave politely with customers as if customers is for forever not for one single deal.

Thanks
Ravinder kumar
M.[protected]