Matrix Cellular — Activated data plan without consent and charge 1600 for it | |||||
My husband and I bought matrix sim while leaving on a vacation for mauritius. According to the sales person, the tariff fee of Rs.300 would be auto-debited from the credit card after our trip ends. When we came back, around 2000 were auto-debited from our credit card of which around 1600 were of data plan service. We were even unaware of any such service activated on our sim, neither we utilized it. We have been reaching out to the support desk of matrix but all in vain. complaint against matrix connection '54235177' Was this information helpful? | |||||
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Matrix Cellular customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
Connection was taken under account name: yashshvi mittal
Dear Ms. Mittal,
We have refunded an amount of INR 1748.78 on your credit card dated 21st May 2016 which was charged to you against the data pack for your connection 54235177. Please be assured, the same shall be reflecting in your credit card statement within next 4-5 working days.
Please feel free to reach us, in case of any further queries.
Regards,
Ashish
We have refunded an amount of INR 1748.78 on your credit card dated 21st May 2016 which was charged to you against the data pack for your connection 54235177. Please be assured, the same shall be reflecting in your credit card statement within next 4-5 working days.
Please feel free to reach us, in case of any further queries.
Regards,
Ashish
We had taken the sim cards for one week, and we had even returned those as soon as we were back. But guess what? Again, we have received the rentals for May month.
If we have even returned the sim cards, how can bill be issued for it?? If you have our credit card auto-debit details, does that mean you will keep on debiting whenever you wish to?
Please get the bill reverted for below connections in our name as soon as possible:
54235177
54979616
If we have even returned the sim cards, how can bill be issued for it?? If you have our credit card auto-debit details, does that mean you will keep on debiting whenever you wish to?
Please get the bill reverted for below connections in our name as soon as possible:
54235177
54979616
Please note that the bill for both connections has already debited from the credit card. Refer above comments for the same.
Dear Ms. Mittal,
We are having this checked, hence you are requested to provide us 24-48 hrs, so that we can provide you an update on this.
Regards,
Ashish
We are having this checked, hence you are requested to provide us 24-48 hrs, so that we can provide you an update on this.
Regards,
Ashish
Dear Ms. Mittal,
We have shared the clarification regarding the same on your registered email id. You are requested to check and let us know in case of any further queries.
Regards,
Ashish
We have shared the clarification regarding the same on your registered email id. You are requested to check and let us know in case of any further queries.
Regards,
Ashish
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We would request you to share the trip dates or the account name under whom the connection was taken, so that we can further investigate the issue for you.
Regards,
Ashish