[Resolved] Matrix Cellular — Additional Charges of Sim | |||
I bought a matrix sim while I was travelling to Canada. During my visit to Canada, I lost my phone and hence informed the matrix team to de-activate the SIM. Fortunately, later I found and have informed Matrix team that I found the SIM but dont activate since it is just a day for me to leave. But even after informing this to them and sending email to them to collect the SIM, they deducted the SIM charges from my account. Have done MANY follow ups with customer care and lady (Pratibha from Pune Matrix team) who sold this to me. But no one ever bothered to respond. Pratibha while selling was very aggressive, but while attending customer issues she has been disappeared. Suggestion: Dont use Matrix cellular. Pathetic Services Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. | |||
 1 Comment | |||
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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Allow us to look into the same, if we are at fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at khushboo.[protected]@matrix.in and I will ensure you get a response ASAP.
Regards,
Khushboo Sharma
Sr.Manager - Sales Support