[Resolved] Matrix Cellular — Billing us inspire of returning the sim a month back.

deepik1970

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

we have been raised a bill for month of july for rs 87.95 and it has been taken also form the credit card we gave to matrix just for authentication. the sim was taken back by matrix person bharat kumar on 3rd june 2015 and when we don't have the sim how can we use it.
a big mistake we did by taking sim form matrix an then giving our credit card details which they can charge whenever they want without even asking us. i need them to reverse this amount to my card immediately and stop using my card hereafter or i will have to file a fraud case.

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Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2015

Matrix Cellular Customer Care's response Dear Valued Customer,

Allow us to look into the issue, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP.

Regards,
Tushar Agarwal
Head - Customer Care