Comments
Hi,
Hi, I am Amit and I am genuinely sick of Matrix. Last week I went to Australia for 4 days on a business trip, and my bill was extremely inflated. I think that the money they spend on advertising is made by fleecing innocent customers like us. They are a bunch of robbers. I have had a relatively better experience with Clay Telecom - http://clay.co.in/landingpage.aspx . At least their bill was fine, and the network is great. I don’t know if they are the best, but they were better than Matrix. If anyone has had a similar experience, then do contact me at wanderlust.[protected]@gmail.com
Hi, I am Amit and I am genuinely sick of Matrix. Last week I went to Australia for 4 days on a business trip, and my bill was extremely inflated. I think that the money they spend on advertising is made by fleecing innocent customers like us. They are a bunch of robbers. I have had a relatively better experience with Clay Telecom - http://clay.co.in/landingpage.aspx . At least their bill was fine, and the network is great. I don’t know if they are the best, but they were better than Matrix. If anyone has had a similar experience, then do contact me at wanderlust.[protected]@gmail.com
Matrix Cellular Customer Care's response, Feb 22, 2017
Verified Support
Hi Amit,
Allow us to look into the issue and if we are at fault we would be glad to rectify the same. Please share the details of the Matrix Connection taken and we will ensure you get a resolution at the earliest.
Regards,
Team Matrix
Allow us to look into the issue and if we are at fault we would be glad to rectify the same. Please share the details of the Matrix Connection taken and we will ensure you get a resolution at the earliest.
Regards,
Team Matrix
Beware of MATRIX SIM Card scam
Friends, Please read this carefully and kindly pass it on to all concerned.
People travelling to Europe, Middle East, Australia, U.S.A. etc. must be aware that their local sim card will be charged heavily for the roaming charges i[censored]sed overseas.
So generally people who visit overseas for a short period tend to look for cheaper options o[censored]sing their mobile acess while travelling.
Of of this cheaper options sounds to be of MATRIX SIM Cards.
They are conveniently located in major cities & at airports departure & transit longues.
They offer very attractive prices and packages. They do not ask for any payment in advance, but instead they just ask you for your credit card copy with your sign to debit your account later.
Here is where they foot in their scam.
Once you give them the Credit Card copy with your sign on this copy it declares that you have sold yourself to them
You take the SIM card & enjoy your Travel / holidays little knowing that you have already taken a step towards being cheated.
Everytime you use your cellphone to make any call, you are already being debited irrespective of you call has been placed through or no. Your bills will reflect charges for calls made by you from the places you have never called from or called to.
Your bill statement will show all absurd figures for example call from point “A” to point “B” for 8 seconds the charge is 0.18 cents & immediate the next call from same point “A” to point “B” for 4 seconds you are charged for 0.35 cents. (please refer to the attached statement proving the above statements & clearly showing how they cheat)
You send e-mail to matrix for clarification, they will never bother to reply you.
You call them they will put you on hold or keep you transferring from one operator to other till you get fed up and hang up the call.
These are thick skinned cheats. They do not care for customer service or future business. After all their are many fishes in this pond which they can feed on.
So friends please beware if this cheats before the thing gets worse & once again we shall have to ask Shri Anna Hazare to fight for us from this cheats.
Friends, Please read this carefully and kindly pass it on to all concerned.
People travelling to Europe, Middle East, Australia, U.S.A. etc. must be aware that their local sim card will be charged heavily for the roaming charges i[censored]sed overseas.
So generally people who visit overseas for a short period tend to look for cheaper options o[censored]sing their mobile acess while travelling.
Of of this cheaper options sounds to be of MATRIX SIM Cards.
They are conveniently located in major cities & at airports departure & transit longues.
They offer very attractive prices and packages. They do not ask for any payment in advance, but instead they just ask you for your credit card copy with your sign to debit your account later.
Here is where they foot in their scam.
Once you give them the Credit Card copy with your sign on this copy it declares that you have sold yourself to them
You take the SIM card & enjoy your Travel / holidays little knowing that you have already taken a step towards being cheated.
Everytime you use your cellphone to make any call, you are already being debited irrespective of you call has been placed through or no. Your bills will reflect charges for calls made by you from the places you have never called from or called to.
Your bill statement will show all absurd figures for example call from point “A” to point “B” for 8 seconds the charge is 0.18 cents & immediate the next call from same point “A” to point “B” for 4 seconds you are charged for 0.35 cents. (please refer to the attached statement proving the above statements & clearly showing how they cheat)
You send e-mail to matrix for clarification, they will never bother to reply you.
You call them they will put you on hold or keep you transferring from one operator to other till you get fed up and hang up the call.
These are thick skinned cheats. They do not care for customer service or future business. After all their are many fishes in this pond which they can feed on.
So friends please beware if this cheats before the thing gets worse & once again we shall have to ask Shri Anna Hazare to fight for us from this cheats.
Matrix are nothing but frauds never give them your credit card copy.
In Oct I took their SIM card for a week for travel to USA and when I returned to India I had to follow up with them for a week making at least 9 phone calls to collect the SIM. This is their latest strategy to collect late return fees and also charge you for another month.
In December I got a shock I had been charged again by Matrix for Rs 400. I still have not got a bill for the same inspite of sending umpteen emails to them.
Never ever take a connection from these , what money you save initially you get cheated by them eventually.
Activate roaming for emergency calls and use Skype for phone calls to India
IT Employee
In Oct I took their SIM card for a week for travel to USA and when I returned to India I had to follow up with them for a week making at least 9 phone calls to collect the SIM. This is their latest strategy to collect late return fees and also charge you for another month.
In December I got a shock I had been charged again by Matrix for Rs 400. I still have not got a bill for the same inspite of sending umpteen emails to them.
Never ever take a connection from these , what money you save initially you get cheated by them eventually.
Activate roaming for emergency calls and use Skype for phone calls to India
IT Employee
Dear Mr. Gnanaraj Johnson,
We are sorry for the inconvenience caused. To investigate this matter further, request you to contact us at [protected]@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Matrix Cellular Team
We are sorry for the inconvenience caused. To investigate this matter further, request you to contact us at [protected]@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Matrix Cellular Team
i been to singapore and indonesia last month for my honeymoon, they told sim has 3000 limit i took 4 sim out of which only singapore sim worked fine and indonesia sim doesn't work much to my surprise i got 14000 rs bill for 10 calls and they are sending bills like anything many hidden charges are involved at the time of collection no one was there at the airport me and my wife waited approx 1 hr for them, after that around 10 mails came for deduction from my credit card for 10 calls 14000 bill, they are big time robbers who are only working by cheating innocent people
Dear Ms.Khanduja,
This is in reference to the below mail.
We wish to inform you that Matrix is a reseller of SIM cards and when we give SIM cards, we pay the rental charges to our network partner. The SIM is provided on rental basis and even if you do not use it, you are liable to pay the rental charges for the agreed trip days.
Kindly note the query reference number for this correspondence is - SU[protected].
We appreciate your business, we look forward to your continued support and relationship with Matrix. Please contact us on (Toll Free[protected]. You can also write to us at [protected]@matrix.in for a prompt response.
This is in reference to the below mail.
We wish to inform you that Matrix is a reseller of SIM cards and when we give SIM cards, we pay the rental charges to our network partner. The SIM is provided on rental basis and even if you do not use it, you are liable to pay the rental charges for the agreed trip days.
Kindly note the query reference number for this correspondence is - SU[protected].
We appreciate your business, we look forward to your continued support and relationship with Matrix. Please contact us on (Toll Free[protected]. You can also write to us at [protected]@matrix.in for a prompt response.
hi i am rajeev
On 10.02.15 i have travelled to UAE and on my way i have bought one Matrix cellular sim. As an unsuspecting customer i have used their service and stopped using it on 14.02.15. To my surprise they have charged me with 9000INR and 7000 was charged for 103 Mb of Internet. This is a fraudulent company which misleads the consumers and cheats the poor unsuspecting customers, this practise has to be stopped they have to disclose everything before they push us into a contract.
On 10.02.15 i have travelled to UAE and on my way i have bought one Matrix cellular sim. As an unsuspecting customer i have used their service and stopped using it on 14.02.15. To my surprise they have charged me with 9000INR and 7000 was charged for 103 Mb of Internet. This is a fraudulent company which misleads the consumers and cheats the poor unsuspecting customers, this practise has to be stopped they have to disclose everything before they push us into a contract.
Matrix cellular is the biggest fraud company. I travelled to srilanka and had asked for a internet plan and talktime. The internet service failed to activate in srilanka and yet the company charged me for the same. When asked after returning and while in srilanka they promised to refund the amount but didnt do it for more than 7 months.
Had bad experience. They should improve service.
The SIM did not work at all.
Regards,
Dr Harpal Singh Malhotra
The SIM did not work at all.
Regards,
Dr Harpal Singh Malhotra
I purchased Matrix SIM for my US visit, and Matrix executive communicated that your calls to US/Canada and 1500 minutes to India will be free with Rs. 5999 plan.
They raise first invoice when I was in US of Rs. 9K+ and charged my card. Second invoice was of Rs. 18K+, which they kept trying to charge to my credit card. But, luckily my card had limit of Rs. 10K only and they failed to charge that huge bill amount.
I tried reaching the executive who sold me Matrix SIM without any luck, even wrote emails to their support and answer from them was not satisfactory.
Now after 2 months, their executive called me asking for payment. I asked them to tell me a reasonable amount that I can pay and settle the bill. They keep saying the invoice is correct and I have to pay full amount. Not sure where to go ahead from here. But, at least I can post it around internet and save others by opting for alternatives.
They raise first invoice when I was in US of Rs. 9K+ and charged my card. Second invoice was of Rs. 18K+, which they kept trying to charge to my credit card. But, luckily my card had limit of Rs. 10K only and they failed to charge that huge bill amount.
I tried reaching the executive who sold me Matrix SIM without any luck, even wrote emails to their support and answer from them was not satisfactory.
Now after 2 months, their executive called me asking for payment. I asked them to tell me a reasonable amount that I can pay and settle the bill. They keep saying the invoice is correct and I have to pay full amount. Not sure where to go ahead from here. But, at least I can post it around internet and save others by opting for alternatives.
I purchased Matrix SIM for my US visit, and Matrix executive communicated that your calls to US/Canada and 1500 minutes to India will be free with Rs. 5999 plan.
They raise first invoice when I was in US of Rs. 9K+ and charged my card. Second invoice was of Rs. 18K+, which they kept trying to charge to my credit card. But, luckily my card had limit of Rs. 10K only and they failed to charge that huge bill amount.
I tried reaching the executive who sold me Matrix SIM without any luck, even wrote emails to their support and answer from them was not satisfactory.
Now after 2 months, their executive called me asking for payment. I asked them to tell me a reasonable amount that I can pay and settle the bill. They keep saying the invoice is correct and I have to pay full amount. Not sure where to go ahead from here. But, at least I can post it around internet and save others by opting for alternatives.
They raise first invoice when I was in US of Rs. 9K+ and charged my card. Second invoice was of Rs. 18K+, which they kept trying to charge to my credit card. But, luckily my card had limit of Rs. 10K only and they failed to charge that huge bill amount.
I tried reaching the executive who sold me Matrix SIM without any luck, even wrote emails to their support and answer from them was not satisfactory.
Now after 2 months, their executive called me asking for payment. I asked them to tell me a reasonable amount that I can pay and settle the bill. They keep saying the invoice is correct and I have to pay full amount. Not sure where to go ahead from here. But, at least I can post it around internet and save others by opting for alternatives.
I had taken SIM for Singapore trip from Matrix. As per the package given to me before I opted for SIM it is 0.115 S$ for 100 kb. As per the Invoice I was billed 26 S$. Though in the Invoice it was stated 6 packs as per my plan they debited 100 mb pack with a deliberate attempt to cheat customers. My complaint sending the plan is of no use as the customer support doesn't listen to you as they are well aware that their bill is a cheating one. Reference number for this correspondence is-SU[protected]. Your Account Number is 1284709 Singapore invoice: SGP4896882.
They don't attend as you had already provided your credit card.
Matrix is a cheating company. Don't take SIM card with them. Don't give the details of your credit card. Once you complete your tour you will only know how they cheat customers. They give you one plan and once you accept, they send you UK Plan. Once you reject they send another plan thru email and ask you to accept for activating. This goes till your last day of travel is reached. In a hurry you call the person who was coordinating with you, you will get a cheating reply that you will be charged as per their plan and force you to accept.
If you accept that plan you are trapped as it is not the one which you were promised. The company is a very fraud company. Please beware.
I suggest you go to that country and buy a prepaid plan which is much cheaper. I attach the plan given to me and check how they cheat you
regards
Raja
They don't attend as you had already provided your credit card.
Matrix is a cheating company. Don't take SIM card with them. Don't give the details of your credit card. Once you complete your tour you will only know how they cheat customers. They give you one plan and once you accept, they send you UK Plan. Once you reject they send another plan thru email and ask you to accept for activating. This goes till your last day of travel is reached. In a hurry you call the person who was coordinating with you, you will get a cheating reply that you will be charged as per their plan and force you to accept.
If you accept that plan you are trapped as it is not the one which you were promised. The company is a very fraud company. Please beware.
I suggest you go to that country and buy a prepaid plan which is much cheaper. I attach the plan given to me and check how they cheat you
regards
Raja
Hi Ganesh,
Having read your post, I would like to look into this and address your concerns. Please be assured we will get back to you on the details provided with a resolution via mail within 24-48 hrs.
Regards,
Ashish
Having read your post, I would like to look into this and address your concerns. Please be assured we will get back to you on the details provided with a resolution via mail within 24-48 hrs.
Regards,
Ashish
Received reply stating the plan which was sent to me for acceptance for sim cards was old one. Billing will be charged as per their deceiving plan deliberately planned by matrix.
If it is old plan why it was sent to me in nov month ? sending a nn existent plan, why so many confirmations that billing will be as per the plan sent thru email ?
this shows a clear and deliberate attempt to deceive customers. The modus operandi is follows
1. First matrix person collect your travel details from travel agency. Start trapping you by offering low plans
2. Matrix person will send you a tarif plan stating charges rs 200 with all low prices. Pl note this is in print on matrix letter head
3. Once you accept sims will be promptly delivered
4. Then the trap will begin, they will send you emails with some roaming plans o[censored]s /uk, if you check and reject. No issue they had another axe kept ready
5. Now they send singapore plan with some different wordings.
6. Meanwhile they collect your credit card details and swipe for rs 100- the real trap will be after your tour
6. Indians trust people and call the first matrix guy the only person available to you over phone. He will promptly confirm not to worry, billing will be done as per the pdf sent by them.
7. Now the trap begins, you accept thru some radio button on the email sent to you. Once you click "yes" you are treated by them as trapped.
8. After your return you expect that the bill will be as per usage.
9. Now bill will be in dollors not in indian rupees
10. Rates are not as per tariff given to you in the beginning
11. Bill will be sent on friday night so that you cannot do any thing all are on weekend location. If you complaint they will reply monday we will resolve
12. Monday promptly your credit card account will be debited. They don't attend your complaint. Simply reply bill is as per our plan.
13. They ignore your phone calls . Customer care person even tell you you can do whatever you want.
Dear all pl tell is it not sufficient ( all emails and records are available with me) that this case is best eye opener how we get cheated
let us fight such mall practices. Pm proudly announced the rating given to india on "brashtachar reduction in india. " swatch bhart how it is possible if we allow matrix company
protecting against cheating and deceiving is a right given in indian contract act, constitution of india, restrictive trade practices act and consumer forum.
Let us fight the case against this, not for money, many customers might have got cheated.Like this
If it is old plan why it was sent to me in nov month ? sending a nn existent plan, why so many confirmations that billing will be as per the plan sent thru email ?
this shows a clear and deliberate attempt to deceive customers. The modus operandi is follows
1. First matrix person collect your travel details from travel agency. Start trapping you by offering low plans
2. Matrix person will send you a tarif plan stating charges rs 200 with all low prices. Pl note this is in print on matrix letter head
3. Once you accept sims will be promptly delivered
4. Then the trap will begin, they will send you emails with some roaming plans o[censored]s /uk, if you check and reject. No issue they had another axe kept ready
5. Now they send singapore plan with some different wordings.
6. Meanwhile they collect your credit card details and swipe for rs 100- the real trap will be after your tour
6. Indians trust people and call the first matrix guy the only person available to you over phone. He will promptly confirm not to worry, billing will be done as per the pdf sent by them.
7. Now the trap begins, you accept thru some radio button on the email sent to you. Once you click "yes" you are treated by them as trapped.
8. After your return you expect that the bill will be as per usage.
9. Now bill will be in dollors not in indian rupees
10. Rates are not as per tariff given to you in the beginning
11. Bill will be sent on friday night so that you cannot do any thing all are on weekend location. If you complaint they will reply monday we will resolve
12. Monday promptly your credit card account will be debited. They don't attend your complaint. Simply reply bill is as per our plan.
13. They ignore your phone calls . Customer care person even tell you you can do whatever you want.
Dear all pl tell is it not sufficient ( all emails and records are available with me) that this case is best eye opener how we get cheated
let us fight such mall practices. Pm proudly announced the rating given to india on "brashtachar reduction in india. " swatch bhart how it is possible if we allow matrix company
protecting against cheating and deceiving is a right given in indian contract act, constitution of india, restrictive trade practices act and consumer forum.
Let us fight the case against this, not for money, many customers might have got cheated.Like this
I had used the matrix sim through my company when I traveled to USA. When I got back and was informed by the company that matrix charged an insane total amount for just around 3 weeks of stay I was so very shocked. The bill statement was showing repeated calls to a number in a third country which I did not call or even know about. This kind of a fraudulent cheating is unacceptable and outright wicked. Please be fair and transparent and not charge these billing scams by unsuspecting users.
DONT TAKE MATRIX CARD...TAKE A SIM LOCALLY IN COUNTRY OF ARRIVAL. THEY ARE CHEATING
I had taken a sim card for UK and i was aware that I had used up more than 500 mb data only when an sms was received stating bill is 10, 500 and that i had used 1.5GB. till such time no sms came on over usage...after that there was a daily update...WHY CANT THEY BE TRANSPARENT IN DATA USAGE FROM DAY 1.
THE SICK THING they take your credit card and you have no control. You cannot dispute..they just charge it...THEY ARE CHEATS.
ANAND
I had taken a sim card for UK and i was aware that I had used up more than 500 mb data only when an sms was received stating bill is 10, 500 and that i had used 1.5GB. till such time no sms came on over usage...after that there was a daily update...WHY CANT THEY BE TRANSPARENT IN DATA USAGE FROM DAY 1.
THE SICK THING they take your credit card and you have no control. You cannot dispute..they just charge it...THEY ARE CHEATS.
ANAND
Matrix Cellular Customer Care's response, Aug 19, 2016
Verified Support
Hi Anand,
We would like to investigate the issue and get back to you with an appropriate resolution. Please send the details of the Matrix Connection taken at [email protected] and I will ensure you get a resolution at the earliest.
Regards,
Ashish
We would like to investigate the issue and get back to you with an appropriate resolution. Please send the details of the Matrix Connection taken at [email protected] and I will ensure you get a resolution at the earliest.
Regards,
Ashish
Lots of hidden charges that they don't mention.
I have recently taken a matrix sim for my trip to Indonasia. It was provided as a bundled 1699rs postpaid plan with 100mintues of local, 100minutes of budget call to india and 1GB data.
Budget call means one need to add few digits before the number, or else it will charge a bomb (i was charged 205 rupess for 2 minutes call).
Today only I received the bill charging 2700 rupess, out of which most of them are hidden charge which is given below:
activation charge of 99 rs
surcharge of 15% on 1699+99 rupees
service tax+sach bharat cess + kisan cess of 15% on all of above.
Nowhere they mentions about these hidden charges before buying the SIM.
Regards,
Hriday
I have recently taken a matrix sim for my trip to Indonasia. It was provided as a bundled 1699rs postpaid plan with 100mintues of local, 100minutes of budget call to india and 1GB data.
Budget call means one need to add few digits before the number, or else it will charge a bomb (i was charged 205 rupess for 2 minutes call).
Today only I received the bill charging 2700 rupess, out of which most of them are hidden charge which is given below:
activation charge of 99 rs
surcharge of 15% on 1699+99 rupees
service tax+sach bharat cess + kisan cess of 15% on all of above.
Nowhere they mentions about these hidden charges before buying the SIM.
Regards,
Hriday
Today only I bought one prepaid sim (Rs 980) and one postpaid sim for my visit to Thailand next month 20-25th March(with a copy of front side of credit card)..I was not aware of that only 16 digit credit card no is enough to debit..So in evening I got a message from HDFC that 100 Rs has been debited..Since my travel agent gave the number of this Matrix Guy I didn't opted for any reviews..Within moments I got a mail that u have that we have received ur subscription request and 100 rs has been debited as security amount from ur credit card..and there was a two links in the mail to accept or reject..This whole thing forced me to check Matrix online..Now I came to real world.. Without wasting time I choosen reject option..and talked to the person in the deal..he told me ur debit will be reverted within five days and they will send somebody to take the sim back tomorrow..Can I still be billed in my case?? Anybody have any idea..What should I do to escape from this hassle..One thing to mention I have not signed anything not even credit card copy..
Matrix Cellular Customer Care's response, Feb 22, 2017
Verified Support
Hi Sanjib,
We are very sorry to hear about your recent experience and assure you that this will be looked at on priority. Please share with us the details of the Matrix connection taken in order for us to investigate the issue.
Regards,
Team Matrix
We are very sorry to hear about your recent experience and assure you that this will be looked at on priority. Please share with us the details of the Matrix connection taken in order for us to investigate the issue.
Regards,
Team Matrix
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
386
Pending
0
Resolved
243
+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
View all Matrix Cellular contact information
Inspite of repeated attemps at explaining them that the MMS are not sent by us & are totally fraud,company hasn't resolved the issue!
Any one can scrutinize the bill & tell that its totally false & all MMS entries are Fraud!!
!)Who sends MMS on landline numbers??
2)Call usage 3000/- mms Rs20000+ ridiculous!!!!
3)They are sending bill due statement/sms on all the mobile numbers that our mobile contained??
The company needs to sort this out!
It feels unfortunate to know of your experience with our service and would like to have an opportunity to rectify your perception. Please message us the details of the connection taken and current contact details.
Regards,
Team Matrix