Matrix Cellular — Excess bill charged by matrix | |||||
Matrix charged me for SMS sent internationally to those countries where no msg was sent. They charged me internet usage bill when i was in the AIR, dont know how their system picket up internet usage when i was in Jet Airways flying above singapore. Also when i was sleeping it shows internet usage and that too in free wifi zone. Best of all msg sent to India was not even picket up ... Surprise they missed this as they like fleecing money dont know how they missed it ... Was mad enough to take 2 SIM cards. ... Never again ... Was this information helpful? | |||||
|
Matrix Cellular customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
modeus operandi
send tariff plan change via email when you are on international tour and hence cannot reply them
clever
send tariff plan change via email when you are on international tour and hence cannot reply them
clever
Dear Ashish
this issue is for user rad1 .
I have different issue and I dont have any signed acceptance of tariff plan change which is done after my departure from idia and noyt communicated over phone or SMS .
But sent email to which couldnot replay as I didnt have internet access during my tour.
This is unfair way of billing excess to customer.
Same should have been communicated over phone or SMS.
Thanks
Anil
this issue is for user rad1 .
I have different issue and I dont have any signed acceptance of tariff plan change which is done after my departure from idia and noyt communicated over phone or SMS .
But sent email to which couldnot replay as I didnt have internet access during my tour.
This is unfair way of billing excess to customer.
Same should have been communicated over phone or SMS.
Thanks
Anil
I have purchased Matrix cellular SIM for singapore and malasiya
1- I asked for prepaid sim, but got Postpaid sim
2- sales person trying to sell higher rental plan.
3- I took least rental plan of 99 .
4- didnt took Internet plan as i know not going to use internet during my vacation / holiday
MAY Fault didn't took counter signature from Matrix team seal
Issue started after i returned from trip
1- My mobile phone used about 4mb unkowingly
2- Saw there was email from Matrix which says " if customer do not respond it will automatically deemed to be accepted"
3- Matrix added SGD26 100MB data pack .
I dont have any other intimation neither SMS nor phone call that your account has been added with this Plan untill i returned.
4- I raised complaint that I havent opted for this pack.
Matrix argument is you havent rejected our email .
My argument is i havent saw email untill i returned and after comming from vacation there is no point in rejection as it forced me to respond in 24hours after receiving email
SO this is Matrix modus operandi of cheating customer.
On contacting Nodal Officer Shashank he rejected my claim saying that we dont have such plan and all plans come with default pack .
Paper on which I signed is and submitted is Fake. I obtained it before 10th october 2015 and sending email to them now.
This article is to alert customer to have proper documents sign documents with date .
Better donot Buy Matrix sims or you will be in legal loopholes of Indian law system
Other Option is
1- At airport or in market give your Passport copy and obtain a prepaid sim
It will be always be cheaper from MATRIX sim.
1- I asked for prepaid sim, but got Postpaid sim
2- sales person trying to sell higher rental plan.
3- I took least rental plan of 99 .
4- didnt took Internet plan as i know not going to use internet during my vacation / holiday
MAY Fault didn't took counter signature from Matrix team seal
Issue started after i returned from trip
1- My mobile phone used about 4mb unkowingly
2- Saw there was email from Matrix which says " if customer do not respond it will automatically deemed to be accepted"
3- Matrix added SGD26 100MB data pack .
I dont have any other intimation neither SMS nor phone call that your account has been added with this Plan untill i returned.
4- I raised complaint that I havent opted for this pack.
Matrix argument is you havent rejected our email .
My argument is i havent saw email untill i returned and after comming from vacation there is no point in rejection as it forced me to respond in 24hours after receiving email
SO this is Matrix modus operandi of cheating customer.
On contacting Nodal Officer Shashank he rejected my claim saying that we dont have such plan and all plans come with default pack .
Paper on which I signed is and submitted is Fake. I obtained it before 10th october 2015 and sending email to them now.
This article is to alert customer to have proper documents sign documents with date .
Better donot Buy Matrix sims or you will be in legal loopholes of Indian law system
Other Option is
1- At airport or in market give your Passport copy and obtain a prepaid sim
It will be always be cheaper from MATRIX sim.
The carges are not as the sheet provided to me at the Bangalore international airport .
I have sent attached Tariff sheet for which I agreed. Please see the above statements
I havent opted for 100MB plan it is FORCEFULLY ADDED TO MY ACCOUNT
for evetybody reference I am adding sheet . removed my signature
Matrix has cheated me simply
OTHER PLEASE BE AWARE OF MATRIX CELLULAR >
DONT BUY ANY COUNTRY SIM FROM MATRIX
I have sent attached Tariff sheet for which I agreed. Please see the above statements
I havent opted for 100MB plan it is FORCEFULLY ADDED TO MY ACCOUNT
for evetybody reference I am adding sheet . removed my signature
Matrix has cheated me simply
OTHER PLEASE BE AWARE OF MATRIX CELLULAR >
DONT BUY ANY COUNTRY SIM FROM MATRIX
Hi Avtar,
We have already addressed your concern raised in a fair and genuine way from our end and would not be able to address it further. As informed to you in our earlier communications, the charges has been explained to you on call as well as via email. Hence, we regret to inform you that, we would not be able to make any changes in your bill.
Regards,
Ashish
We have already addressed your concern raised in a fair and genuine way from our end and would not be able to address it further. As informed to you in our earlier communications, the charges has been explained to you on call as well as via email. Hence, we regret to inform you that, we would not be able to make any changes in your bill.
Regards,
Ashish
Those are wrong charges as explained and sent you the tariffsheet provided my Matrix salesman.
I am cheated
I am cheated
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
386
Pending
0
Resolved
243
+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
View all Matrix Cellular contact information
We have already addressed your concerned on mail. The bill has been generated as per the usages made by you. Hence, we regret to inform you that, we would not be able to make any changes in the bill.
Regards,
Ashish