[Resolved] Matrix Cellular — Fraudulent Bill | |||
REF:Matrix Mobile number: 96388452., SIM # : [protected], CAF#T[protected] I had been to Singapore for 7 days recently and took Matrix connection from Mumbai, India for calling and an add- on internet connection for 20 SGD(150MB free). For the entire duration of my stay, neither a single e-mail was checked or sent, nor any item was downloaded –in short the INTERNET SERVICE WAS NEVER USED EVEN FOR ONCE. When I came back to India, I found that Matrix Cellular has generated a bill of RS 1, 91, 214.(One lakh ninety one thousand two hundred and fourteen rupees ) As per the bill details, my call and sms charges was Rs 3117.82, which I completely agree to. But the rest of the amount (Rs 1, 78, 096) which Matrix Cellular has billed as data usage charges –I am absolutely clueless about, because internet service was not used at all. As a customer I felt I have been cheated in broad day light .The mere bill amount has caused me immense agony and anxiety. DO you really understand the value of the billed amount –with this amount a couple from India can visit and stay in Singapore for 7 days . I ask you to resolve the matter immediately, otherwise I will take this as a fraudulent intention on your part and I will be forced to move the Consumer Forum and other Legal aspects. Dr. Sandeep De, Consultant and Head Dept of Radiation Oncology, Holy Spirit Hospital, Andheri East, Mumbai. 23.07.2014 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Team Matrix,
My question to you is exactly the same. Where does this "Substantial Data Usage (4.74 GB)" come from - when i haven't used the Internet service for once for the entire duration of my stay in Singapore .!!!. So this is nothing but mere act of cheating. And then i get calls from your Customer Care - for how much i want to settle the Bill for . Is such settlement some kind of means for middle men to make money in the name of Matrix Cellular ? This kind of suggestion from your side is ample proof of extracting money from innocent people like me. This is akin to extortion. I will only pay for the Calls i had made (INR 3117.82 ) + 20 SGD i took the internet plan for ( things i really used - calling & SMSes), & not a single penny more. I would definitely write to your Sr Manager of Customer Care & CEO. Soon you will receive a letter from my Lawyer in this regard. I will also take this to TRAI & to Media & also to Social groups, to deter you from using such fraudulent means to any other people in future. The internet is full of stories & complaints against Matrix Cellular on issues of cheatings & fraudulent means.
Dr. Sandeep De.
My question to you is exactly the same. Where does this "Substantial Data Usage (4.74 GB)" come from - when i haven't used the Internet service for once for the entire duration of my stay in Singapore .!!!. So this is nothing but mere act of cheating. And then i get calls from your Customer Care - for how much i want to settle the Bill for . Is such settlement some kind of means for middle men to make money in the name of Matrix Cellular ? This kind of suggestion from your side is ample proof of extracting money from innocent people like me. This is akin to extortion. I will only pay for the Calls i had made (INR 3117.82 ) + 20 SGD i took the internet plan for ( things i really used - calling & SMSes), & not a single penny more. I would definitely write to your Sr Manager of Customer Care & CEO. Soon you will receive a letter from my Lawyer in this regard. I will also take this to TRAI & to Media & also to Social groups, to deter you from using such fraudulent means to any other people in future. The internet is full of stories & complaints against Matrix Cellular on issues of cheatings & fraudulent means.
Dr. Sandeep De.
Dr. Sandeep De.
I am another customer who is getting harassed by Matrix for exactly the same fraudulent bill. I have been slammed with a Rs. 98000 bill for data usage alone when I had specifically asked for only voice call facility. Matrix team is absolutely unapologetic for this and is asking me to make the payment. I too am going legal against this company.
Moreover, there is plethora of such cases of cheating against this company and they are ruthlessly extorting money from ignorant customers. So, I believe we, all cheated customers, should join hands to drag these culprits to the court of law. I am trying to reach out to other such distressed customer and involving social as well as live media.
I would appreciate if you reach out to me personally for further details.
Ravish
I am another customer who is getting harassed by Matrix for exactly the same fraudulent bill. I have been slammed with a Rs. 98000 bill for data usage alone when I had specifically asked for only voice call facility. Matrix team is absolutely unapologetic for this and is asking me to make the payment. I too am going legal against this company.
Moreover, there is plethora of such cases of cheating against this company and they are ruthlessly extorting money from ignorant customers. So, I believe we, all cheated customers, should join hands to drag these culprits to the court of law. I am trying to reach out to other such distressed customer and involving social as well as live media.
I would appreciate if you reach out to me personally for further details.
Ravish
Dear Mr. Ravish,
Thanks for your comment & input. Rightly said. Matrix cellular has become a means of extortion to unassuming & un - suspecting customers. I think its high time we should pull ourselves up & take some legal step. We can also knock the door of TRAI. I'm planning to raise this issue in Social Media & to start a crusade against Matrix cellular. So pls don't pay. we all will fight it together. I;ve already got through my Cousin, an Advocate in High Court. He is legally taking care of this issue. Regards.
Dr.Sandeep De.
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Thanks for your comment & input. Rightly said. Matrix cellular has become a means of extortion to unassuming & un - suspecting customers. I think its high time we should pull ourselves up & take some legal step. We can also knock the door of TRAI. I'm planning to raise this issue in Social Media & to start a crusade against Matrix cellular. So pls don't pay. we all will fight it together. I;ve already got through my Cousin, an Advocate in High Court. He is legally taking care of this issue. Regards.
Dr.Sandeep De.
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We have checked your case with our billing team and validated that the bill is mainly high due to substantial data usages made (4.74 GB) by you. On checking we found as per the tariff, the free discount of data 500 Mbs was applied and you have been charged for the overage usages. Kindly be assured that the charges are in consonance with the tariff opted by you and same stands valid. In case of any further clarification, you may write to Mr. Tushar Agarwal, Sr. Manager- Customer Care on his email id tushar.[protected]@matrix.in. Thanks.
Regards,
Team Matrix.