Matrix Cellular — Hidden charges

Address:	New Delhi, Delhi, 110030
Website:	www.matrix.in

Finally I had disconnected from the Matrix Cellular Service(who they provide international sim cards for people/corporate, located in New Delhi) after the worst experience I had faced with them. Unfortunately my company(FIS) had a cooperation with them.Matrix team were not communicated properly about their tariff plans and did not mentioned about the toll free charging part. They also did not mentioned about auto-debit feature about my credit card as they were telling only that credit card information, they are collecting only for security reasons. I got a bill of $210 for my US trip in just a month and I got surprised that, majority was for toll free.They debited my credit card without my permission as well. I currently raised a dispute against their transactions. When I escalated to one senior employee of matrix named Nayab Ahmed, he told me that, they cannot refund any money as they have received my confirmation before taking the connection. I repeatedly telling him that, matrix team didn't share the tariff plans properly with me. They just shared the call charge details except the toll free part. They have not talked anything about the toll free plan verbally as well. The worst part is that, that this guy is telling we cannot do any actions as we already communicated to you that we cannot refund any money and hence closing this defect. What the hell it is. They do not have a any proof that they send tariff plan attachments to me. Still they are telling they cannot do anything. The worst ever providers. I will not be happy until I get the refund from them. I will make sure to inform this to while corporate offices and inform the entire world about your worst services and everything., until I get the refund. Go to hell Matrix Team!
Share this to maximum companies guys. Let us throw these kind of services from our Country.
First I should inform my company FIS to change the corporate sim services to some other providers
They are already known as misleading customers for hidden charges. Here is the news article already appeared in news papers.
http://www.dailymail.co.uk/…/Customers-accuse-overseas-call….