[Resolved]  Matrix Cellular — Matrix Sim Not Worked in USA. My Trip was Waste. I lost Rs. 5 Lakh.

Address:New Delhi, Delhi

1. I went to USA with Matrix sim. Matrix sim did not work at most places. Imagine. I was standing on road. Tring to call a cab. But Matrix Sim is not working. And I am standing in ice without cab. Just because Matrix Sim did not work. 2. I fixed my meeting with client. We decided to meet at a place. After reaching that place, I tried to call my client to know where he is sitting but I lost my client. Reason? Matrix Sim was not working. 3. I tried to call my home to update my family that I am ok. Not possible. Reason? Matrix Sim was not working. 4. Just imagine, I am in USA. And No sms. No phone call. No outgoing. No incoming. No internet. No google. No emails. Nothing. Reason? Matrix Sim was not working. 5. Can anybody please tell me how can a foreigner survive in USA without a phone? I spent 5 Lakh rupees on my trip to meet my clients. All waste. Reason? Matrix Sim was not working. 6. In this regard, I contacted every possible person in company. I even tried to contact from USA to Matrix. I sent sms. Sent emails. Made phone call to Matrix India. But zero result. My 5 Lakh wasted. Reason? Matrix Sim was not working. 7. After coming back to India, I contacted Matrix company. Nobody is listening. I sent email to many persons. I have all records with me. But nobody is even trying to understand my problem. This is worst company. 8. My Friends, if you are taking Matrix Sim to your foreign trip, please take care. Just imagine, if I need to make a call at 911 for any emergenyc there, what would have happened? Imagine without phone connectivity? So why to take risk? 9. After that, I have already gone abroad many times and I am suggesting everybody that brother, please DO NOT use Matrix Sim. It is injurious to your business, your clients, your family and even to your life because in any emergency, you can not use your phone. 10. Matrix Sim are useless. No Connectivity at Most Places.
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Complaint marked as Resolved 
Matrix Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2015
Matrix Cellular Customer Care's response
Dear Mr. Kapoor,
I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Tushar Agarwal
Head - Customer Care
Complaint comments 

Comments

Dear Mr Tushar
Head - Customer Care -
Matrix.in International Sim

Sir

1. I sent you all details on same day when you sent me above message (Aug4, 2015). But so far, I had no update from your side. It appears that you too are working as per Matrix culture that do not care of client's problems.

2. Rather, Matrix Sim has asked me to appear in court on Aug8, 2015. So now I have no other option but to appear in court and defend myself.

3. I would like to ask for CDR in court which Matrix Sim has not provided me so far. In that Matrix Sim Call Details Record, I want to see which are those calls for which Matrix Sim is asking me to pay.

4. If most of those calls were made to Matrix.in and staff of Matrix.in, then it would be evident that all such calls were made to lodge a complaint with Matrix.in. That will establish that Matrix.in Sim was not working properly in USA. And thats why, I was bound to make Matrix.in call from USA as I was seeking help.

5. It means that Matrix.in is asking me to pay for those complaint calls, which I was forced to make to Matrix.in, because Matrix.in SIM was not working properly in USA.

6. So anybody who wants to buy Matrix.in SIM for his international travel, please be careful. This may happen to you also. You may buy Matrix Sim. That may not work in your foreign trip. And when you make call to Matrix.in for help, then you have to pay Matrix.in on such international calls.

regards

Shammi
Aug7, 2015

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