Matrix Cellular — Sim not activated even on day 4 of 10 days plan

Anuprita Dixit

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400002

My daughter had taken a sim for usa - 10 days plan on the 17th of may. She has been in usa since the 18th of may, till today her sim has not worked.
I have been calling the agent, kalpesh ([protected]) who got me the sim, but to no avail.

Request you to please arrange for a refund of the sim card. I paid rs 3, 500/- for the same.

Please let me know the proceedure for the same.

Mrs. Anuprita dixit
Kaivlyadham
43, n. S. Road,
Mumbai

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Matrix Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Anuprita,

We would like to investigate the issue and get back to you with an appropriate resolution. Please send the details of the Matrix Connection taken at [protected]@matrix.in and I will ensure you get a resolution at the earliest.

Regards,
Shashank