[Resolved] Max Life Insurance — Application no[protected]. Rejected after 26 days, stating that travel risk

Sathish Kumar Batta

Address:	600096
Website:	www.maxlifeinsurance.com

I applied for a term policy and I clearly stated to customer care that I will be travelling to Malaysia soon, and same specified while filling up the application as well. I did all medical formalities before I travel. After that I continuously follow up on status of my application since August 12th and after 26 days, today (09th Sept) they replied saying that due to "Travel Risk", they are unable to process the application.

I trusted this insurance company and did not look for any other, Now I am already in Malaysia, so I could not take any policy from other insurance company.

Committed false promises saying that after medical formalities, I can travel and they process the application in 2-3 days and finally they rejected after 26 days of continuous follow up with simple cause which I already mentioned in the application.

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Oct 13, 2016

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2016

Max Life Insurance Customer Care's response Dear Sathish Kumar Batta, We apologise for the inconvenience and assure you that your comments have been noted. We will investigate into your concerns on prioirty and revert at the earliest with the best possible solution. Should you need any further information, please write to us at [protected]@maxlifeinsurance and our customer representative will connect with you at the earliest. Please mention Ticket No. 17310021 for all future communication on the subject. Regards, Max Life Insurance