[Resolved]  Max Life Insurance — Bonus amount is not received since last One & Half Year.

Address:

Pune, Maharashtra

I am having 2 policies of Max Life numbered[protected]/[protected]. Previously, I was staying at Kolhapur & the abovesaid policies were bought in Kolhapur. Last year, Company had sent the cheques of Bonus to my address, but as I was outside of Kolhapur, the cheques went back. I came to know the fact on mail, hence I contacted Kolhapur Branch, but I could not get proper services. Hence contacted & visited your Pune Branch (Kothrud). There I understood, that some forms need to be filled. Hence I submitted all the forms alongwith the necessary cancelled cheques. The person sitting at Kothrud branch checked the forms & ensured me that the bonus amount would be credited in my account within 7 days. As the amount was not credited, I tried to call your Kothrud branch several times but nobody was picking up the phone (!!! ). I finally called up Max Life Tollfree number, where I understood, there are some technical errors in the forms I submitted. I was surprised, when the person sitting in your kothrud office had checked the forms thoroughly, how come there is an error? Moreover, if there was an error, why any person did not call me to rectify? Why Kolhapur branch did not render proper services? Why Kothrud people were NOT RESPONDING THE PHONE? Why the Adviser of the Company who took my policy, did not respond? The Company is unnecessarily using my money for one & half year. Who is responsible? Would the Company pay me an interest on that money? ( Where they are charging late fee on delayed Renewal Premium)?