[Resolved]  Max Life Insurance — Delaying refund and improper resolution

Address:

411027

HI Support Team,

My policy number is[protected]ULIP balanced fund .I have raised multiple follow up complaints on customer care support in regards to my policy -Complaint number 16257146 .Each time they assured that resolution will be done .The provided resolution as money will be refunded exceptionally on my request and will be sent in form of cheque in 7working days .The request was to not allocate money deducted from my account as ECS towards my fund and instead refund it as I didnt get any communication of ECS deduction before deduction date 8-Jan-2016 .on Feb -5 representative confirmed that the money is not allocated and is in process of refund and I should wait for 7 working days to get cheque complaint number 16390605 was given for that .Today when I called to know status of my request it was mentioned that the refund may not be possible as funds are allocated already .However after discussion he asked me to wait for call back .It's been almost a month I am struggling to get my own hard earned money and Max life insurance is just not resolving my query .I will not be recommending Max life insurance products hence forth .Please suggest if you can help me on this reqards

Suchit
[protected]@gmail.com