Max Life Insurance — Misinformation Provide for Premium Amount

Address:

Bangalore, Karnataka

Dear Sir/Madam, I purchase policy from Max Life insurance on June 2010. My policy No is[protected].My policy term of payment is Annually.The latest payment made of my policy on Dt-19/12/2014 of Rs.10155/-. I got a mail on Dt-16/12/2014from Max life insurance that if you will pay before 31st jan 2015 then the late payment fee will waive off. And also i got a message on Dt-19/12/2014. So I just want to confirm the mail & message, i called to the customer support [protected] on Dt-19/12/2014. The support executive person told me that yes it was correct. So after that I made the payment by my HDFC Credit card. Today I called to the customer support to confirm the payment. But they told me that you have to pay Rs.249/- for late payment as well Health declaration form. But I confirm from the executive that you no need to pay HDF because i didn`t cross the 180 day limit. The day i make the payment it was 177 days for the payment due date. So right now i totally pissed off because i am looking for a loan against my insurance. It is totally frustrated me.I have all the proof for that. If necessary I will show it. So please help me out of this issue. It is not the payment of Rs.249/-. Its matter the service & communication they provide at the time of payment. I feel if anything will happen to me then how the nominee will get the amount. Thanks, Tofan Kumar Prusty