[Resolved]  Max Life Insurance — policies number[protected] and[protected] Betrayal of Trust-Mis Selling & complete information not conveyed at the time of selling policy--

Address:

Mumbai City, Maharashtra

This is to bring to your notice that Max Life Insurance surely do not care about your customers, you do not care about their hard earned money which is invested with you on trust. I had raised a complaint for both my policy no[protected] &[protected], on Mis selling of policies to me where the complete information was not conveyed to me at the time of selling the policy (sales target to meet I suppose). I raised a complaint against the same when I actually came to know the real policy terms, maturity after 100 yrs, sounds so stupid let me know which one of you is going to live for hundred years. The person who developed this product shouldnt be in the right state of mind while creating this product. I was given a call almost 10 days back that one of your officers would be having a meeting with me which was scheduled for next day. I constantly waited the next day that some one would call or come to meet me from your company. But just high hopes for Max life you guys just make good advertisements but are zero in real life. I receive a letter today that some Mr Phurba Dorjee Sherpa (I have raised a complaint against him as well, complaint no[protected] who seems to be your companies grievance redressal officer has resolved my grievance . How can you have such employees who are in grievance team who donot even bother to call up the harrased customer. On what basis has he passed a resolution to my grievance. Its high time you start employing and hiring correct people for their respected jobs, your Insurance agent was not trained enough due to which my hard earned money is stuck with your company and wrong information was passed to me regarding the policy, Now when I have grievance one more pops up Mr Sherpa who resolves grievance without even speaking to the customer . What kind of customer care & service is this. I donot need any benefits given by your company, I just require my hard earned money back which I have paid in terms of premium, I will surely go to social media and IRDA if your company feels like joking around with me and my money . I even want Mr Sherpa to answer if he would ever purchase such a dumb policy which was sold to me and would he stay alive for 100 yrs. Yours truly Dissapointed, Unsatified Customer Rayomand Vania [protected]