[Resolved]  Max Life Insurance — Policy sold by misleading by agent

Address:

New Delhi, Delhi

I am a simple housewife, mislead by max life agent (mr. satyavrat was working in axis bank as relationship manager in east patel nagar branch, delhi) while selling his policy. i explained him very clearly that i want short term fixed policy of not more than 5 years maturity period, but he cheated and sold me insurance policy of maturity period 20 years. without knowing this i paid first two premiums amount, later when i came to know about policy terms i stopped paying the amount and asked for stopping the policy. but no one is giving attention to this. only i am getting messages about deposit the premium, which i have already told that i do not want to continue this. why are you harassing your customer who once trusted you and deposited her savings with you for small gain. big company like you should not cheat your small investors.
On one hand we are getting emails from max life "thanks for making us claims service leader at the indian insurance awards 2016" on other hand you are harassing your customers. i am trying to get my money back from last 2 years but all in vain. i shall really be thankful to you if you return my hard earned money back to me that i deposited under misguided policy.
My policy number[protected]
Customer id [protected]
My name (policy holder) bharti garg
Agent who misguided mr. satyavrat [protected]
Recent reference number i got against complaint 17117567

Not a single call i receive back from customer care service after they give reference number. is this is what you are providing to your customers. might be my case overlooked by your staff. this time please look into my matter and return my deposited amount back to me. i shall really be thankful to you.
Bharti garg.