[Resolved]  Max Life Insurance — Premium Renewal Receipt Not received inspite of paying payment on time

Address:

Hyderabad, Andhra Pradesh

Policy No:[protected] Dear Rajesh Sud, You should know your systems and people at call centre how they are exploting and degrading your brand image in the market. To explain my episode in simple two lines: I have done the payment on 31st march 2014 at 9pm through online, Rs.7978 I have received the maxlife payment transaction id:317288. I have done several follow ups over email and phone for my premium renewal policy PDF, i have not received proper support from your backend team. Everytime they say, we have not received the payment sir. Today i.e on 7th April, at 5pm onwards, i spoke to two different females at your call centre, they are so casual, they are not ready to help me, i have asked their name, they have abruptly disconnected the call on my face, inspite of sharing my payment receipt, they are telling only one word, we have not received the payment sir. My latest complaint no: 13213183 Regards, Rajasekhar