[Resolved] MaxLife Insurance — Pension plan | |||||
This is regarding my policy number[protected] that I hold with Maxlife. On January 7th 2016, I received 2 calls from the mobile number - [protected] and on January 8th 2016, I received 5 calls from the same mobile number, from one Ms Riya Khanna, stating she is from Max Life Insurance. She told me that my Policy due date was in March but that if I paid on 8th of Jan, I would get a 10% discount on the policy amount and I would need to pay only Rs. 100000. She said she would send me the NEFT details to which I would need to make the transfer. Riya Khanna also sent me an email from a registered max life email Id of hers with links to the website etc. However, I did not get the NEFT details from her. So I looked up the internet and from maxlife website (http://www.maxlifeinsurance.com) - I made the payment through NEFT to the following details: Ms. Riya Khanna called me again from the same number above, after I made the transfer and asked me whether I made and to which account. When I mentioned that I transferred to the NEFT details from the website, she cut the call and never called back. On 20th Jan 2016 I received a letter from Max Life as attached, saying that there is an excess amount of Rs. 90000 against my policy. Hence when I made a call to max life's customer care, Mr. Deepak Hiteshi verified that Rs. 90000 has been received and is yet unallocated. He also mentioned that there is no 10% discount as per Max Life policies, and I will have to pay the balance of Rs. 10000. I have raised a request with max life to look into this matter and take it up seriously. However, the only resolution they can give me is to "Ignore fraud calls" and "be more careful". MaxLife definitely is not a customer friendly company and they are taking their customers for a ride. Instead of working on the complaint details and taking action on the person who is attempting to make fraud calls, all they can do is ask the customer to be more careful. There is a major fraud happening with some insider even having access to emails of maxlife, sending what customers think are valid mails. Maxlife is refusing to acknowledge this Was this information helpful? | |||||
Complaint marked as Resolved
Max Life Insurance customer support has been notified about the posted complaint. Verified Support Mar 30, 2016 Max Life Insurance Customer Care's response Dear Aparna Srihari, We assure you that your comments have been noted and will be acted upon. Our customer representative has spoken with you and as discussed in your telecon, please allow us till the end of day tomorrow, March 31, 2016 to provide you with the best possible solution to your concerns. Should you need any further information, please write to us at [protected]@maxlifeinsurance.com and mention Ticket No. 16348425 in all future communication on the subject.
Regards,
Max Life Insurance.
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 2 Comments | |||||
Comments
Thought one Mr. Sailesh called back the very day I put the complaint here, collecting more details and promising on taking action in a day, there has still not been any action taken information that I have received from them.
Reply
Dear Aparna Srihari, Our customer representative has spoken with you and as discussed in your telecon the solutions to your queries have been emailed to your registered email address. Should you need any further information, please write to us at [protected]@maxlifeinsurance.com and mention Ticket No.16348425 in all future communication on the subject.
Regards,
Max Life Insurance
Regards,
Max Life Insurance
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