Mcdonald's India — Rank bad service and organising

Address:Ahmedabad, Gujarat, 380009

It all started on 12th april 2016 when i visited your restaurant located at vijay cross roads, navrangpura, ahmedabad 380009.
When i enquired for the person concerned to get details regarding hosting a kids bday party on 14th april 2016. I was curtly informed by your counter staff called pooja shah tells me that its rush hour and she can send someone only when she s free!!! I asked her thrice to repeat what she said n she just got more n more agitated. I took a seat n waited for 15 mins n she had obviously not spoken to anyone. I requested someone else n immediately a lady called urmila came to talk to me. I was happy with her service at the time of booking.
Finally v arrive for the party. V had invited about 20 kids n shockingly found only 16 chairs n no airconditioning on. When requested for air conditioning ms urmila informs that she will start the cooling, very well aware that the air conditioning was not working at all. Anyway after some time n after some forceful discussions they admitted the air conditioning was not working n then upon our agitation agreed to shift the site of the party.
Well...everything was chaotic. One lady serving 20 kids n 7 adults!!! There was nor order to food being served...the burgers n fries didnt come togather. Happy Meal for kids was not served in their boxes!!! The burgers came first, fries came later...drinks came later!!! Toys came only after v asked for it.
The birthday cake was not cut n served coz 'they had no staff'. When cut it was all squashed n one guy just wore a pair gloves n served it like a piece of mash n not a birthday cake!!!
Anyway...my purpose of writting this mail to you is the service is rank bad. Either the staff lacks training or the admin staff at the outlet is not good with their management technics.
It is shocking to see a mcdonalds with such shoddy service levels.
The manager mr chauhan says its happened the first time. What i'd like to believe is that its happened b4 n no one has bothered to escalate the matter.

It is absolutely imperative that the image of the brand is not played around with.

My contact no. Is [protected]

An apology is not what i seek. Such seek to bring this kind of attitide to your attention.

Thank you n best regards,
Madhumita Dodia
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