Mcdonald's India — Delivery of Non veg product even after giving order of a vegeterian product

Address:

Ahmedabad, Gujarat

this is to notify Mc Donalds that I Harshil Khajanchi of Ahmedabad, Gujarat, India had placed an order of Big Spice PANEER wrap which is a vegeterian product on 12th June, 2015. This order was for my mother. We are Hindus. Vaishnav Vaniyas by caste. My mother is a pure vegeterian because of her strict belief in religion. The order was delivered. My mother took a bite of the wrap. Once she had that bite, she felt something which was not PANEER. She asked me to check it. To my shock, i had received the delivery of CHICKEN WRAP. My mother not knowing the fact that it was chicken, ate it, believing the wrap to be big PANEER SPICY wrap as ordered. I have the copy of the bill which says big spicy paneer wrap, but still i was delivered a CHICKEN WRAP, which my mother ate! This was a big loss and set back in her belief in religion as she had never touched non vegeterian food ever in her life. Due to carelessness of Mc Donalds, she faced such circumstances. I lodged a complaint on phone with Mc Donalds and all i was answered that i would receive a replacement. Thats it. No remorse. No guilt on behalf of Mc Donalds?? I could have forwaded these details to a local newspaper, which can cause some damage to Mc Donalds goodwill as 80% of people being Pure vegeterians and Jains in Gujarat. So i waited for a reply from Mc Donalds. But no action being taken from your side.