[Resolved]  Mcdonald's India — Egg Shells found in Egg Burgers from McDonalds

Address:

Hyderabad, Andhra Pradesh

I purchased 6 Egg Burgers and an Ice Cream from McDonalds store on S.D Road in Secunderabad around 1 pm on 24th December 2014. When my daughter was eating the burger, we found to our shock egg shells in the egg burgers. I immediately tried reaching the McDonalds officials at the store. I was redirected to customer care for booking orders. After some hard work, managed to reach across the message to the officer on the line and insisted on speaking with the store officials. I got escalated to a "supervisor" and while I was explaining the problem, the line gets cut. In the next attempt, I insisted to sharing my name and number first to the supervisor and the line again gets cut as anticipated. The supervisor, Mr Prasad called me back and after hearing me out and promised to make the Store Manager from S.D Road call me immediately... the Store Manager called me after an hour or so and on enquiring mentioned that he was busy and hence forgot. So much for quality in the process. Post this call, and since yesterday evening, apart from offering me complimentary meals to overcome the "bad experience" I had with McDonalds and grand statements that McDonalds stands for quality, nothing really moves forward. I insisted on a letter stating the incident and an apology or a letter stating action taken. Final offer was action has been taken but cannot be shared with me as it is against company policy. So much for transparency. I pay to buy the burgers, risk the health of my children as a result of carelessness by the kitchen staff and still had to go through the above for no fault of mine except for being a loyal customer to McDonalds This complaint is the first step to escalating the issue so that McDonalds realises it will not serve any purpose to sweep their mistakes below the carpet. I will take it up with the appropriate authorities and also take my complaint online to ensure not only such mistakes reoccur but the staff of McDonalds will understand / learn how to treat genuine complaints. Afterall feedback is good for improvements. In this case, the staff managed to convert honest feedback to a full scale complaint Srinivas [protected] / [protected] Hyderabad