Mcdonald's India — McD Employee Ajay Mishra was rude and abusive

Address:

Mumbai City, Maharashtra

The order was placed at 1.24 pm, same was promised to be delivered in 30 mins. The order was not delivered. At 14:32, Mr. Ajay Mishra call’s up from the Chakala, Andheri East store and mentions that they can’t deliver. He refuses to listen and does not have a valid argument, when he was questioned why it takes more than an hour to revert back if they are aware that they can’t deliver. It’s not expected from such a prestigious organization. I didn't mind the order not being delivered but the way the employee spoke is devastating. He was very rude and was not ready to listen. If he is frustrated from his job, he does not have the right to take it out on a customer. I have the recording of how he spoke. I am glad to share it with you, if you are interested in solving the issue. Thank you for your time. Hope someone listens in the organization.