MDIndia Health Insurance TPA Pvt Ltd — Medical insurance claim

Address:	Pune, Maharashtra, 411014
Website:	www.mdindiaonline.com

I have medical insurance with mdindia health insurance tpa pvt ltd. I have submitted my medial claim on 30th september 2016 (1 month) they are not settling this claim. They are giving reason to not settle claim is my name is not matching with bank account. They have given this policy with lot of force at that time they have not taken any documentation from me. When i submitted my claim they are wontedly stopping claim and saying reason your name matching, for these i have provided them additional documentation and details. This policy they have given through my citi bank credit card data in that my name mention as k murthy for their convenience my full name is a h v krishna murthy k. I have shared this information with them.
Because of their mistake they are troubling me by showing this reason even though i have provided valid documentation.
Kindly help me on this.