[Resolved] Mebelkart — False claim of delivery and no refund

Lanu

from New Delhi, Delhi

Address:	Dimapur, Nagaland, 797112
Website:	mebelkart

I ordered some some table sets (arra hibiscus oval table and labra stool) from mebelkart on 9/11/15 which took a lot of time to get shipped (Order no-[protected]). I was given a tracking number for the arra hibiscus oval table but it was invalid (GATI[protected], it was shipped a second time on 11th dec, 2015) and as for the labra stool, it was returned to the shipper as per the tracking number provided (FedEx[protected], shipped on 12th Dec, 2015) . I waited for over a month to get the products but finally requested them for a refund. I was assured that they'll look into the matter but its february now and I still did not gt a refund. Today, I received a message from mebelkart saying the arra table got delivered but it's just not true. Please help.

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Complaint marked as Resolved

MebelKart customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2016

MebelKart Customer Care's response Dear Sir/ Madam, , Greetings for the day, We regret for the inconvenience caused to you, With reference to the Order id No- [protected]/20551 due to logistic issue the consignment was not delivered within the timeline & was returned back to the warehouse. How ever we shall process Refund & the same shall be brought to the notice of the Accounts team to process Refund & you shall receive the money back within 7 Business Working days. With reference to Order id No-[protected]/20552, it was marked in error as Delivered, we have brought to the notice of the concerned team to investigate the matter to figure out where the consignment is or either we are not able to locate where the Consignment is? How ever we shall process Refund once the consignment is returned back to the warehouse. Kindly revert back if there is any clarification. Thanks & Regards, Team MebelKart Visit: http://www.mebelkart.com [protected]@mebelkart.com |[protected]

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Comments

Lanu

from New Delhi, Delhi

Just an update. I have paid Rs. 8504/- for the tables. Attaching some more photo proofs

Lanu

from New Delhi, Delhi

Its been 7days now and I still have not received the refund. I think you are not doing anything from your end to give a refund. I usually get a refund within 3 to 5 days from other online syores but your's is just too unreliable. Please do your job and really mean it. Its been over two monhs since you dispatched the Order id No-[protected]/20552 but can you not track it. Please do a full refund. I doubt you'll do a full refund with other excuses in the future.

namrata31

I ordered bean bag from Mebelkart paying Rs 900. It is not yet been shipped. After reading all negative reviews, I'm scared, that my money is gone now and I wont be able to give gift to my dad on this coming father's day. Please help!! I want confirmation that it will be shipped or else my refund money. I'd appreciate your reply. Thank you