Mebelkart — Purchased product not even dispatched after 20 days

Address:	Pune, Maharashtra, 412208
Website:	www.mebelkart.com

I have ordered Rest n Sleep XXL Bean Bag With Beans (Blue) (S104) bean bag quantity 1 on 6/05/2016 having order number [protected] and paid amount Rs.986 which came after discounting of 30% on actual amount of Rs. 1, 409. The site showed the product has been dispatched on 10/05/2016 by Gati courier with tracking ID[protected]. Product delivery timeline is shown as Sat, 14th May - Tue, 17th May. I tried to track the shipment and it always came up with pending status without any tracking information or details of shipment on Gati. I called Mebelkart 20 times out of which they cut the call without transferring to their customer care executive 15 times. Only 5 times I could get to their representative. 2 representative said for waiting for 24hrs and they will resolve the issue. Issue didn't resolve for more than 72hrs. I talked to their higher authority after begging in front of their representative one day. That higher authority ma'am told me that the Gati didn't ship the order and they will ship it in 2 days which she confirmed on 17/05/2016 and still I didn't get the status of anything about this matter. On 24/05/2016, I contacted to mebelkart again and their representative said they need 2 more days to resolve this issue. On 25/05/2016 also the mebelkart didnt transfer the call to their executive and continuously said that the representatives are busy. I had registered 2 tickets on mebelkart for this issue and I didn't get any answer or reply for the issue on mail or by call. Ticket numbers are 57000 and 59287. I didn't get any positive response or not even any kind of response from mebelkart for the product i ordered and i wasted more than 200 rs in calling them and asking them to send the object I purchased. The response from their executive was not good and the service of mebelkart i found is the worst. I did not get yet the product I purchased, any information about where it is and any information about my money whether they will refund or not.